Warning!!! Motorcyclegearshops.com

Be warned. Motorcyclegearshops.com is the worst experience I have ever dealt with online. I ordered 5 items and was billed for all the items immediately. Over a month went by and no items came. I called numerous times and emailed daily, finally was told the items would ship within a day or so. But I never received anything. Finally I got to talk to someone who told me that two items were no longer available. They would ship the in stock items and credit my account. That they had problems with some of their employees and would ship the items. 3 weeks later I received my order, less two items and one the wrong size.
I still have not received a credit on my paypal account for the two items I didn't receive.
I filled a claim with paypal resolution after a month, but closed it because I finally received my items and was told they would credit my account. Now I can't reopen the dispute, and I have not gotten my credit from them. I guess they screwed me out of the rest of my money. :evil:
I'm calling Triumph Customer Service to let them know what a sorry dealer Ramp motorcycles is and what a bad image they are imposing toward Triumph.
SO Be Warned, Don't buy from them!!!! :evil:

[ This message was edited by: Rocket_Rider on 2006-09-28 10:14 ]

[tbsrider2000]

There have been several mentions of this kind of service lately from motorcyclegearshops.com in other forums as well.

I will have to say that I ordered my gel seats and sissy bar/back rest from them and received them within 2 weeks and was happy.

I was a bit concerned when I first read this post. I had placed an order with motorcyclegearshops.com on September 22 for a Cat Bypass for my Rocket. I've been holding my breath since. Breathing easy again today. Also saved $70.00 over what the local Triumph Dealer quoted me.

[Shawn]

This topic should be in the dealer forum, but regardless ...

Paying for products/services via PayPal is well-suited for "soft" items like downloadable content, software, instant-on services, or anything that else can be fullfilled quickly. Merchants think taking PayPal is cool, but few truly understand how to properly manage it.

One of the commonly-discussed topics in the dealer forum is that most Triumph Dealers don't stock everything listed in their online website catalogs. Another issue, with many Euro manufacturers, is that items will run out before the catalog year expires. This is common with some Triumph and Ducati apparel items.

It has gotten better, but there are still times when a dealer will see that an item is available in their internal system - order it for you - and then wait for an extended period only to find out that it isn't available and status wasn't properly updated. Their common reaction is to call their respective distributor and then wait additional time for a response before calling the customer.

I'm not saying that this is the cause for the topic started here, but it is a common example that creates a similar customer perception..

The status should have been communicated to the customer, which is an entirely different topic. However, don't assume that the dealer is unethical because of it.

Most issues are resolved by just training employees to be more proactive and not hesitate to deliver bad news to customers.

Hope this helps,

[tbsrider2000]

The motorcyclegearshops website doesn't really present itself as a "dealer" which confused me at first, and I'm sure leads others to believe that this is a Triumph specialty outlet of some sort, not an actual dealer.

You don't really find out that it's Ramp Motorcycles until you dig farther in, and then it's only at the bottom of some pages.

I have had good business with them, however and don't mind ordering from them.

I understand what your saying. But I have been so agravated at them over the whole deal. I guess I might as well give up on a refund for the non avalible items. I"ve been promised three times they will credit my paypal account. So far it hasn't happened. I'm not calling again. Seems to be a waste of time. At least I did receive a couple of items.
I've just chalked this one up as a lesson learned. Don't deal with someone you don't know. :evil: