My last email was yesterday with a read receipt of this morning.
These are excuses not answers. I'm not interested in the Suzuki V-strom, Goldwing 1800 SuperBrace's nor do I care. I have been patient and understanding up to a point.
You should not come here an promise specific dates of delivery if your not prepared to fulfill them. You have still not answered my question as to when I'll receive the product or at all. You stated 10 Day ETA over 4 weeks ago. Your email stated 7 days and it would be billed and shipped. This email is nothing more than another excuse.
Your basis of business is set upon your sale of items which you specify as being available. You mislead potential customers with false advertisement and dates of delivery which you are responsible for and being held accountable for also. You have disregarded my emails and have not provided the product within your specified time frame. Further, you have failed to respond and or follow up with awaiting customers of those products. This is at best poor customer relations. It isn't and shouldn't have to be my responsible to follow up with you. You should be following up with me and informing me of the delays and possible delivery time.
This is what has prompted me to vocalize my disappointment in your lack of prompt service and rightfully so. I've written you here on this site several times with regards to the availability and with your assurance you've mislead me into a purchase that you are not prepared to fulfill. All anyone has to do is read the your correspondence to see that your company is full of excuses, but no answers.
My order was in fact purchased directly from SuperBrace based solely at your promoting and prompting of availablity here. Don't be coy I'm not that gullible.. You are only replying with urgency now because I've put your company in the spotlight with some bad but truthful advertisement.
How are you going to satisfy me and rectify the situation? This is a question you still haven't answered. Along with when I can expect delivery? I truely believe that you have a really well engineered and well built product. This is the only reason I've been this patient for so long. You need to seriously put more consideration into your dealings with your customers if you wish to retain them.
Thanks again for your order from SuperBrace. Your order details are listed below:
Order ID: 2355
Customer Details:
Company Name:
Jeffrey xxxxxxxxxxx
New Mexico
87144
United States of America
Email: jrmsr@XXXXXXXXX
Phone: xxx-xxx-xxxx
How did you hear about us?: Please Select...
Shipping Method: UPS Ground
--------------------------
Product ID: 6001
Product Name: z- Stainless Steel Fork Protector
Quantity: 1
Unit Price: $25.00
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Product ID: 7003-01
Product Name: Triumph Thruxton w/ fork protectors (non-gaiter) 2004-2009
Quantity: 1
Unit Price: $224.95
> Finish : Mirror Polished
--------------------------
Order Total : $249.95
Shipping and Handling : $11.74
Grand Total : $261.69
Thanks again from all of us at SuperBrace!
Jeffrey,
Being in customer service, I truly apologize for the delay as the ETA is something I can not unfortunately change and trust me I want this to ship as much or more than you do. Again, I apologize for the delay as that is completing out of my control. I can assure that as a company, we are working extremely hard through these hard times to continue to produce high quality, American made products. Was your order purchased through SuperBrace directly? If so, you order has not been charged as we bill the day we ship. A negative review doesn’t do anybody any good and that is why I’m replying with urgency.
The 7 day ETA was the date given to me from my techs however we’ve had some unexpected delays due to our production, 2009 Triumph Bonneville changes and poor economy related delays. I can assure you that our production team is working 6 days a week and 12 hours a day to catch up. We’re currently machining the Suzuki V-strom, Goldwing 1800 SuperBraces along with the Triumph SuperBraces so they should be .
Also, you mentioned no responses, when was your last email? The last email on file was May 7th. Did we miss something?
Take care and we can be reached at info@superbrace.com or customer-service@superbrace.com,
SuperBrace.com
Cheers
Jeff
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Poor Customer Service
You have my response via email. This is surely a demonstration of how inconsequencial my business is to your company. 
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