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Street Triple Forum Owners and Enthusiasts of the new Triumph 675 Street Triple.

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Old 04-12-2013, 10:49 AM   #1 (permalink)
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Minitwins
Main Motorcycle: 2013 Street Triple R
 
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2013 STriple R Issues :(

About a month ago I purchased a brand new 2013 Street Triple R with 0 miles. I've only managed to put about 20 miles thus far due to the fact that it's been to the dealer twice already. This is kind of a long story so please bare with me.

When I bought the bike I didn't ride it right away. I had the salesmen put the bike on his truck and deliver it because it was snowing. The next day I turned it on and pulled out of my drive way and noticed the check engine light was on and none of the instruments were working. I called the dealer and it was resolved fairly quickly. Apparently they had installed the wrong map.

When I brought it home the second time I noticed a little oil in my driveway.. and my engine and my tires. I called the dealer again and they picked in up the next day. What they told me sounded a little crazy, apparently a string has got tangled behind the front sprocket and damaged the seal.

The next week I picked it up again and it was still leaking, not as bad though (see image). I did my best to trace it and I believe it's still coming from behind the sprocket cover. I removed the cover to take a look and noticed a damaged metal piece (see image). I have limited mechanical knowledge so this is as far as I am willing to go.

I guess my question is in three parts.
1. Does anyone know whats wrong with my new bike?
2. Should I go back to this dealer or find another?
3. Any one that has experienced this have any advice?

Thanks in advance for your time.




Last edited by strkid; 04-12-2013 at 11:30 AM.
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Old 04-12-2013, 11:39 AM   #2 (permalink)
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No idea, what is wrong with the bike, but judging by your experience I may suggest a new dealer. Just the idea of them not loading the correct map would have put up a red flag for me. Means that they didn't bother to start the engine after everything was put together, because they would have certainly noticed a check engine light. I didn't have my bike delivered, like you, but when I picked up the bike, the dealer went through everything with me. We started the engine to make sure everything runs properly, lights, turn signals, everything.
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Old 04-12-2013, 11:51 AM   #3 (permalink)
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First, I'd contact a Triumph rep- they should be informed of this issue.

Honestly, I'd be taking that bike back to the dealership, and getting a new one from a different shop. No excuse for "loading a wrong map" or for a brand new bike to be leaking oil.

Triumph has some good reps, I'm sure they will help you out.
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Old 04-12-2013, 12:44 PM   #4 (permalink)
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It definitely should not be leaking... I'd talk to Triumph directly and have them deal with their dealer to make it right.

If you are referring to the washer behind the sprocket bolt being bent as "damaged metal piece" that is normal, it keeps the nut from loosening. You straighten it out flat before removing the nut.
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Old 04-12-2013, 02:22 PM   #5 (permalink)
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A string destroying a front sprocket seal in 20 miles???

As others have suggested, contact Triumph directly and/or find a different/better dealer.
I hope you didn't have to pay for them to install a new seal....if they actually did it at all.
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Old 04-12-2013, 02:37 PM   #6 (permalink)
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Investigate a little more before going back again. They might be such slobs that they never cleaned up the oil from the first damaged seal. However, it is easy for an inexperienced mechanic to ding a new seal installing it. Clean up the engine as best as you can, set the bike on the pit stand (if you don't have one, go buy one; you'll appreciate it the first time you lube the chain), make sure it is secure, and run it in gear. ! Put the sprocket cover on before you run it, because some critical wires can get eaten by the chain if it isn't there!

This will let you see if it is leaking without worries of getting oil on the tires; or ride up & down the driveway a few times.

Also, check the oil level to see if someone overfilled it.

I would be checking with locals to see who they recommend for service.

And points to you for admitting you're a mechanical newbie; we all were once.
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Old 04-12-2013, 03:48 PM   #7 (permalink)
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Good advice guys, Nice to know I can call Triumph. I've decided to give these guys another shot so I'll be taking it there first thing tomorrow morning. If for whatever reason the bike is not leak free after this visit, I will call triumph directly.

@rallycat, my old stands don't fit my new bike/spools but I did clean and test ride a few times. There is defiantly a leak and I'm 75% sure it's coming from the sprocket area. There is at least one other triumph in this area (Long Island) so I'll test them out in the at some point in the future.

I'll keep posting as things develop, thanks again for the advice.
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Old 04-12-2013, 06:12 PM   #8 (permalink)
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If the bike has a defective counter-shaft sprocket seal requiring extensive engine work I would demand a brand-new bike, especially with only 20 miles on it. Upon leaving the dealership a brand-new bike should be working perfectly; that is what you paid your hard-earned money for. - Wayne
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Old 04-12-2013, 06:20 PM   #9 (permalink)
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Quote:
Originally Posted by Wayne's Striple View Post
If the bike has a defective counter-shaft sprocket seal requiring extensive engine work I would demand a brand-new bike, especially with only 20 miles on it. Upon leaving the dealership a brand-new bike should be working perfectly; that is what you paid your hard-earned money for. - Wayne
What Wayne says

Take it back and demand another bike or your money back. Let them sort this mess out and drive away with another.
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Old 04-13-2013, 10:00 PM   #10 (permalink)
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Well it's safe to say I will not be going back to that dealer. I took my bike there this morning and after an hour or so the leak issue was resolved. I put a 100 mile today to make sure and so far, no oil on the ground. What they did was "Tap the seal in a little". So I guess even if the string issue really was a freak thing, they still have 2 strikes against them with the map and the improper seal install. If I wasn't such a push over I think I would have demanded a new bike like Wayne said but whatever.

So lesson learned: Ride the bike before bringing it home.
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