Triumphrat

bigtay · 11-01-2012, 05:12 PM

Anybody here have their Striple/D675 into the dealer for the R/R recall? How long did it take before the dealer received the parts and performed the work?

I contacted the local triumph dealer regarding the recall. they said that they would order the part and get back to me once it was in. this was many weeks ago and i havent heard back from them.

when i originally called them about it, they had me send an email to the service department, who of course never got back to me. after a few weeks, i finally went into the store and spoke to them, and that's when they told me they would order the part and get back to me. i do remember then mention something to the effect that the rate triumph pays them for the work doesn't come close to the actual work done.

at this point, i don't know whether the wait is real or they're just d*cking around because they don't want to do the work. any light you can shed on your experience with the recall would be appreciated.

DeanRider · 11-01-2012, 05:23 PM

I only waited a total of 14 days here in South Africa.

Lush_trucker · 11-02-2012, 01:37 AM

Should only take a few days for them to get the part in, unless they are back ordered again. Triumph will only pay the dealer for 15 minutes of labor on the swap.

I would call them back and find out what is going on.

RevBuddyWinkler · 11-02-2012, 01:50 AM

I got it done last week. Took my local dealer two days to get the part and 45 mins. to swap it out.

Sounds like your dealer sucks at customer service, which is more common than not, they pay those guys peanuts. Just keep calling them on a daily basis until they get tired of hearing from you. Or try to get the owner on the phone.

David L. · 11-02-2012, 07:18 AM

i don't know why so many guys here have problem with r/r unit. I have a speed triple 2011, and the r/r is exactly the same on the speed, 13000km and never had a problem. Maybe it's the place where the r/r is place on the speedy....

mcteague · 11-02-2012, 07:26 AM

The part came in a week after the dealer ordered it. Dropped my bike off and it was ready the next day. This was about 2 months ago.

Tim

twalker920 · 11-03-2012, 12:07 AM

Quote:

Originally Posted by David L.

i don't know why so many guys here have problem with r/r unit. I have a speed triple 2011, and the r/r is exactly the same on the speed, 13000km and never had a problem. Maybe it's the place where the r/r is place on the speedy....

I've never had a problem either with my 2010 StripleR, but I got the recall letter today so I am going to call the dealer and see what they say. I just rolled 20,000 miles on my bike and other than a dead battery (bad core, not bad charging) I have had zero problems.

Also: I freaking love my bike!

Will report on the dealer's response. Dealer is Foothills Triumph/BMW in Denver.

Kiwi Rat · 11-03-2012, 06:21 PM

Dealer service levels don't seem so hot out your way! In NZ, my Triumph dealer, who is 170 km away from where I live rang me to say that they had some replacement R/R's in stock and when would I like to bring it in? Took them just under an hour from arriving to riding off. Photos of the process here: http://geoffjames.blogspot.co.nz/201...apid-ride.html.

Absolutely delighted with the level of dealer support. Last time I took it there for a full service, I was offered a demo Ducati Streetfighter to play on whilst they did the work. Doesn't get much better than that!

williamr · 11-05-2012, 09:01 AM

Quote:

Originally Posted by mcteague

The part came in a week after the dealer ordered it. Dropped my bike off and it was ready the next day. This was about 2 months ago.

Tim

I expect little jobs like that to be done while I get myself a coffee. Ride in/Ride out tyre replacement, chains and sprockets..... Not worth getting your tools out and your hands dirty for as long it takes the dealer to do the job.

Even the 12K service is completed the same day as long as the bike's dropped off early. Get a choice of whatever's in the showroom to ride while they're doing it. An expensive service, but a day riding something different weighed against three days work at home (2 days to do the job and a day chasing the right size shims) takes a lot of the sting out of the price. And I get the R/R changed out with the next service.

Rob

Kiwi Rat · 11-05-2012, 03:27 PM

Quote:

Originally Posted by williamr

Get a choice of whatever's in the showroom to ride while they're doing it. Rob

Rob,
Judging by comments from various friends in the US and Canada, dealers giving you something from the showroom to ride whilst having your bike serviced seems rare indeed. Because my dealer knows I live 170 km from them, they also go out of their way to minimise my waiting time by taking the bike into the workshop as soon as I arrive and get straight into it. They're so customer-orientated that it's almost like a friendship than a business deal. Sounds like you have similar good fortune.

Geoff