Hi everyone, I know you don't all read ST.N so I thought you'd like to read this here. I got the bike back today, Thursday the 18th. Here's the link to the ST.N thread.
http://www.sport-touring.net/forums/...4&page=1&pp=20
Here's my opening post...AGAIN I have my bike back now:
"I have been using the local BMW/Triumph dealer (Greensboro) since I bought my Sprint last year. I took it in Saturday for its 12k service and things went downhill pretty fast. The service manager had already told me there should not be a problem getting a loaner if the bike was to be there for a long time. He knew about my service and scheduled it nearly a month ahead of time...plenty of time to get parts he knew he'd need.
After the mech had gone through the bike and valves (about 3-4 hours, he told me everything looked great but he'd been given the wrong valve cover gasket and he'd ripped the original one off, thinking the new one was the right one. No more in stock, they'd have to wait for one to come in. Ok, I need a loaner after all, I think. I ask the guys up front and immediatly start getting a run-around. Now, I admit that I'd not bought the bike from them, but now I am 30 miles from home and they have incurred a multi-day delay for what should have been a <5 hour visit. I stood around in their showroom for several more hours while the manager would tell me "I'm working on it, I have a lot to do." Fine, I will stand here all day, I am stuck. They wouldn't see (or rectify, anyway) that I was in a lurch because of their mistake.
Things continued to degrade and eventually I met the owner. I started discussing the problem with him and the manager walked briskly between us and tried to intimidate me. He said, "Whatever you want to say to him you can say to me" and I told him I'd already tried to solve the problem with him and that I wasn't satisfied. Then the owner said "He is my son" A-HA now I get it...I am screwed now. I tell both of them they will never see another dime of mine, and the manager (the owner's son) says, "I don't give a f*ck what you do!" Great. So professional. I reminded them that I'd been a good customer that had spent quite a bit of money (more than the difference between their price and retail of a bike!) with them and that should count for something. Nope. Eventually another ST.N member (thank you) shows up and gives me a ride home.
So, here it is, Wednesday, they still have my bike, in pieces, and they are probably dragging their heels.
How do I get my bike back?"
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