Triumphrat

RickyT · 11-19-2012, 08:28 PM

So I went to my local Triumph Shop (Marks Motorsports, Enfield CT, a brand new dealer) to order a replacement left fairing. I banged the original up in a minor fender bender. The new fairing came in and I went to install it when I noticed something weird. The new fairing was not an exact match for my damaged one. On closer inspection I noticed that the shape of the hole/vent under the chrome swoosh was very different. On my 06 Sprint it is very triangular on later models its a bit of an angular square. (Has anyone ever noticed this difference?) Anyway being a perfectionist and not happy that my bike would now have mismatched fairings, I was trying to decide what I would do next. In the meantime the dealership was a the phone with Triumph to find out what was going on and why I had the wrong part. Turns out Triumph no longer makes the style fairing my bike has but to solve my mismatch problem they were sending me a new right side fairing for free. A $477 part for free. I did not even ask, they offered that solution up on their own. So I am a happy customer and now feel compelled to buy my new bike from Triumph. Score one for the Brits

Whathethrux · 11-19-2012, 08:34 PM

I wonder what determines when a manufacturer discontinues a common part (especially high dollar crash parts). Six years seems too soon to me.

Felony · 11-19-2012, 09:03 PM

I thought in the states you had to supply parts for up to 7yrs.

Trade_nancy · 11-20-2012, 05:45 PM

Maybe they figured...it's cheaper to sell one fairing and add the 2nd for free...than to have the older style manufactured again and hold 2 very similar large parts in stock...and a % of people won't notice or care about the difference.

Allworld · 11-21-2012, 07:47 AM

Quote:

So I went to my local Triumph Shop (Marks Motorsports, Enfield CT, a brand new dealer)

They have been around for a few years, they used to sell Aprilia and Suzuki too.
Anyway it is good to know they are there and will take care of you.

Tri-oomph! · 11-21-2012, 10:02 AM

I think there was a thread last year where someone else received two fairings.

XL1200R · 11-21-2012, 10:21 AM

I think it's less about them discontinuing a part and more about that part being superseded by an updated version. This happens with all manufacturers of bikes, cars, airplanes, what have you. It's just usually you're dealing with a mechanical part that has little to do with how the bike looks. Keep in mind, these have to be a direct fitment, so something like the GTs headlights would not supersede the ST projectors.

That all said, it sounds like they did right by you.

I'm confused about the difference in the fairings, though - on any photo from any year ST I can find (and also on my GT), all of the vents under the swoosh on both sides are very clearly triangular, not square shaped... Can you post a photo of what you got?

EDIT: Nevermind, I see what you mean, now. You're talking about the vent behind the swoosh, not the vents under it (on the bottom of the fairing). I hadn't noticed that before.

Gilder · 01-09-2013, 05:54 PM

I have notice that on both a corporate level as well as with the reps, Triumph is made up of riders rather than bean counters. It's been a refreshing experience both as a fan of the brand and a dealer.

Now I've just got to work my way from "Triumph rider" to "Triumph owner."

BigDanUK · 01-09-2013, 06:54 PM

Can I have your old right side? :P

pushr0d · 01-09-2013, 08:10 PM

Quote:

Originally Posted by Gilder

I have notice that on both a corporate level as well as with the reps, Triumph is made up of riders rather than bean counters. It's been a refreshing experience both as a fan of the brand and a dealer.

Now I've just got to work my way from "Triumph rider" to "Triumph owner."

Ooooo! A Dealer!

Welcome to the site! Hopefully you'll weigh in on some of the "***?" threads that pop up!