I have just faxed a letter to Triumph UK. I might ruffle some of your feathers out there, if so, sorry. But after reading all these posts and my issues, I thought I would give it a go. Below is a copy..
Triumph UK Sales Manager. Complaints.
FACSIMILE +44(0) 1455 453005
After owning over 20 motorcycles over the years, I have recieved my first Triumph a few months ago from xxxxx Motorcycles NSW. Triumph Sprint ST 1050.
I would like to raise some issues with you. Firstly, I have no problems with my dealer, they have been excellent. My concern is with Triumph’s test and certify procedures, quality control and lack of customer care.
Now, if your company is not monitoring the Triump Rat website.. http://triumphrat.net/modules.php?op...ews&file=index
You should be!
There is a great deal unhappy customers including myself, on the faulty screens (bubbling issues) that have been supplied to you by Acerbis and the lack of client updates on them being fixed, not just replaced. Not even a posted message saying you are aware of this. Amazing.
There is also a lot of complaints re your luggage on this model, but I am personally not concerned with that due to the fact I stuck with Ventura, but a great deal of fellow riders are.
I am more concerned with your promise of delivery on my tank bag and cover I bought up front when I ordered my bike 6 months ago and has not arrived. In theory, I can order a African wild animal online and have it delivered faster than you can deliver a tank bag.
There are other complaints, but here I have only mentioned a few, you will see them quickly enough online. Your customers should be raving about your product and planning rides together, not continously posting online long rambling complaints. Any potential buyer of your product would be put off, that is for certain.
The general context online is “ I am fed up with Triumph service. I have given up on Triumph, as soon as I ware this on out it will be my last. I like my dealer, I like the Triumph community, but I'm tired of the company.”
Our American friends are especially unhappy with some chap called Peter Carleo, who seems to be denying there are any issues (see online).
Not good enough Triumph. If you treat your customers like fools, if you ignore the issues with your products or your supplier’s products and do not resolve issues in a timely manner and if you do not communicate effectively with your customers, you will lose them. You will go broke not us. You will be out of a job, not us. Be warned, many a motorcycle company has gone under this way.
And yes, I do expect a mercurial response from you.
15 September 2005
P.S. My Triumph is a great bike, putting aside your quality control and other mentioned issues.