Excellent Customer Service from NewBonneville.com

[KAH24]

I'm fairly cautious in buying items online, especially if dealing with a vendor with whom I've no prior experience in dealing with.

I recently ordered the Skyking fender eliminator kit from newbonneville.com for my S3. There was an error in processing my sale, resulting in an overcharge from my debit card. Jessica Smith from newbonneville.com contacted me promptly (over the Memorial Day holiday) to fix the situation. She was very courteous and followed up several times to ensure that all was taken care of in a timely manner. I received my fender eliminator today with a handwritten note and apology regarding this matter. This was far above and beyond what I'd expect from an online sales transaction.

That said, based on my experience, I recommend newbonneville.com and thank Jessica Smith for excellent customer service and follow up. I'll definitely do business with them again.

Karl

[odium]

They are freaking sweet. I will order a part from them if they offer it no matter the potential price differences.

You get what you pay for. They are awesome.

[Goffe]

+1

[White214]

Yeah they were very helpful in replacing a part I bought from them.

[R100Pilot]

Still waiting on some stuff from them, ordered two weeks ago. They were good about answering e-mails, though.

[Mizterpink]

+ 1

I just had my first experience with Brent / NewBonneville. Since I'm "pseudo-local" (Dallas-Ft Worth Metroplex) Brent agreed to meet me locally so I could avoid shipping charges on my FEK.

Very responsive to emails and the deal was smooth as silk. Can't wait for the work day to end so I can go home and take that whale-tail off my baby! :-)