Quote:
On 2006-06-13 17:40, jberb55 wrote:
edet,
I was at the shop when you brought your bike in last week (I'm considering an S3). Seeing the tech outside trying to crank the bike made my heart sink a little.
Please post the progress if you brought your bike back to the same shop this week. While your hot-start issue may not drive me away from the model, I'm not very impressed with the dealership's service department based on your experience.
If you can, I'd really appreciate follow-up posts (or PMs if you'd prefer to keep it quiet) if you've the time.
thanks,
jeff
|
Hi Jeff
Yes I remember you.
I’ll tell you straight up – until now my experience with the shop has been exceptional. Nothing less. I'd buy 10 S3's with 10 times the problems only because I have been treated so well by those folks. I think the current issue I'm having is something they haven’t seen before and has them guessing because it is not immediately reproducible. This kind of issue needs some serious trouble shooting (read – consumes billing hours) which is something any shop would hate to do. A retailer would expect the factory’s applications engineers to provide a solution to this kind of problem since the factory would have exposure to the global population of bikes and probably is aware of this having happened before.
Also, I will say that I've had a few of bikes in my day and the S3 is the closest thing to a wet dream coming true. The S3 is the complete and total performance beast everyone says it is (ahhh …. once you get it started). Typical British systems engineering though - awe inspiring performance with voodoo quirks. I’m a quality manager by profession and probably should send Triumph a resume.
Again, this particular shop deserves a service award. Service like they have provided (and I’ll take something back at the first hit of an issue – as mentioned - I’m a quality manger) is not seen anywhere else on the planet.
I wanted – but could not - get to the shop today because I’m frantically preparing to relocate to Denver. I’ll be packing up my bike with my other belongings. Time will not permit me to pursue this further until I get to Denver (hopefully I can find a good dealer there).
My initial rage has been tempered because I have made some progress coming up with a containment measure for the start up issue - which I'll post on Zohar's thread (from above).
Regards