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Speed Triple Forum Rants and ravings about the best naked triple on the planet!

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Old 01-02-2013, 09:42 AM   #1 (permalink)
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Triumph Warranty 2013

Looking through the packaging from the toys that Santa delivered, I notice many of them come with fairly lengthy warranties. Some manufacturers seem to have a real confidence in the quality of their products.

Then I look at my 2012 S3 and note Triumph seem to think that 2 years is a long enough warranty for their customers?

Why aren't Triumph confident enough in their own engineering, component sourcing and dealer support to offer a 5 year warranty?

Do Americans with their 'lemon laws' get a better after-sales deal than UK customers?
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Old 01-02-2013, 09:50 AM   #2 (permalink)
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Same deal here - 2 yrs/unlimited miles.

Most auto warranties are longer, but with a limit on miles. 5 yr/50K seems to be about normal except for Hyundai who is 10 year/?? miles.

I've never really considered that a problem. It also seems consistent or better than average with other bike makers, though I haven't looked at any new bikes for a few years so maybe that's changed?
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Old 01-02-2013, 09:53 AM   #3 (permalink)
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Don't know about the UK, but don't respect the US for the lemon law. Your brand new vehicle has to be a complete basket case before you will get satisfaction. Not to mention how many times that you have to repeatedly go to a dealership. And, the paper work starts and even then you may be denied.

In the past, most bike manufacturers only provided a 1yr and 12Kmile warranty. It's only in recent years that some have been offering better. BMW I believe is the leader with 3yrs. Heck, my Chevy only has a 3yr, 36Kmile bumper to bumper warranty. My emissions warranty is 8yrs but it didn't cover a bad vent control valve that is most certainly part of the emissions system. Three yrs and I had to pay almost $400 for the repair. Motorcycles receive more abuse than cars so I don't see a 5yr warranty in the future from the company. However, in the US you can purchase extended warranties for the bike. Being a low mileage rider per year, warranties don't mean that much to me. For a high mileage rider, I would think most issues would present themselves in the first 2-3yrs. Just my view.
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Old 01-02-2013, 10:11 AM   #4 (permalink)
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Cars in the UK come with minimum 3 year warranties, some manufacturers are now pressing up to 5 with KIA doing 7 years (100k miles). I was disappointed my new VW car only came with 3 years. Sounds like they're not confident in their own product.

Motorcycle warranties are way behind and I dont agree motorcycles receive more abuse. Some do, some dont. Most are actually lower yearly mileage than a typical car and better cared for by their owners.

I've just bought a new Tuono V4 and was offered either a one year or two year warranty extension at 300 or 500. I went for a one year extension for peace of mind but really we shouldnt be paying for this.
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Old 01-02-2013, 11:08 PM   #5 (permalink)
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For me, a longer warranty would not have made a difference. I've had her for over 5 years, I did buy the extended aftermarket warranty but never made a claim. However, I agree that a longer warranty would be appropriate. I believe that Yamaha has a five year warranty?
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Old 01-02-2013, 11:24 PM   #6 (permalink)
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2 years seems pretty scanty but I don't generally buy new or even that new. I would have just made the 5 year warranty with my latest purchase had it been 5 and not 2. I think the resale value would be better too.
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Old 01-03-2013, 04:38 AM   #7 (permalink)
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They seem to offer an extended 4 years now, for the S3. (standard 2 + another 2). They asked me if I wanted to activate it straight away, but I didnt. It can be activated any time within the first two years. Can't remember how much I was quoted for it. $400AU?

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Old 01-03-2013, 05:16 AM   #8 (permalink)
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Here in SA, extended warranties are normally an additional cost to the sales price. Often, such extended warranties are offered by third-party motor insurance companies and not the manufacturer themselves. In other words, as with all insurance, it is always a matter of risk.

For those car marques offering longer warranty periods it has more to do with wooing customers back during what is a worldwide depression in sales the worldwide car market.

Triumph Motorcycles as with all manufacturers are interested in selling product. Their warranty period of 2-year unlimited mileage is consistent with the motorcycle market in general. Compare this with back in the day, when the BSA Group offered 6-months and then referred the owner back to Amal, Dunlop, Lucas, etc., when it came to the various cycle parts!

IMO, it is not that Triumph does not have confidence in its product. In today's global market that would be ridiculous. If the market were to dictate longer warranty periods, then the costs of such a move would have to be passed on to the customer and therefore would have to be built in to the retail price. Would the market sustain such a price hike? Doubtful...

Car manufacturers are loosing money worldwide. Many are looking to their national governments to finance their continued existence. Others are making strategic moves towards making alliances with other marques. Some manufacturers are moving their entire production facilities to Asia. Concerning the Japanese motorcycle manufacturers, only Honda seems viable at the moment -- yet even it has not released a new 600-class or superbike in over 6 years! A brief check up of the lack of R&D and brand new products (not simply revised) over the past 4-years will reveal this.

Of all the Japanese motorcycle manufacturers, Suzuki is suffering the most, while Yamaha have seen a vast drop in its profitability over the past 4-years. Only Kawasaki (the smallest Japanese motorcycle manufacturer) seems to be fully viable, but that could be because of its backing by Kawasaki Heavy Industries Ltd., a Japanese industrial giant! Yet, even if news reports are anything to go by, it too has moved its manufacturing based to Thailand.

Finally, what would be the point of a manufacturer offering long term warranties pro gratis and thereby lose profits and eventually going into receivership? This is particularly the case where customers are becoming more and more finicky over small warranty issues -- often cosmetic issues -- which were never part and parcel of an earlier time when motorcycles were a primary form of transport and not a recreational/life style item. What use would the warranty be then?

Triumph are into manufacturing motorcycles that the market wants. Their product is built to world standards and their price point is good. In the previous financial year, due to uncertainty in the eurozone market Triumph has already reported a drop in operating profits before interest and tax from 22.3m to 15.7m. By the market pushing them to offer longer warranties, this may cause them to fall perilously close to the red, thereby causing a fall in R&D, a reduction in new product, lower sales, and who knows -- John Bloor selling out to an Indian national concern and the entire manufacturing facility moving to the Indian sub-continent. A slippery slope none of us wants!




Last edited by DeanRider; 01-05-2013 at 03:35 AM.
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Old 01-03-2013, 07:18 AM   #9 (permalink)
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How many cars can do wheelies?
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Old 01-03-2013, 01:22 PM   #10 (permalink)
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Thanks for your responses so far - an interesting range of opinions and observations from around the globe.

Personally I won't be keeping my S3 for five years, but I think the 2 year warranty sucks when compared to many other consumer products costing around 9000. The folk at Triumph will have a fair idea of the real-world operational lifespan of the various components that make up a S3 and I really hope key components ain't going to start failing after 2 years. I just want to ride the bike and have lots of fun.
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