Numerous issues - Not happy with service

[Oops!]

Originally Posted by Ebster1085

Couldnt agree more. It amazes me how many posts I have read on here about bad service from ther dealer. People need to learn to care for their own bikes and will avoid such issues.

It also amazes me how many folk with no mechanical or electrical knowledge/sympathy/experience/correct tools can inflict very serious/expensive damage on a vehicle. The dealer down the road makes a lot of profit fixing bikes that have bodged d.i.y. repairs.

I work beside folk that are totally incapable of using the correct spanner or torque wrench.

Servicing a bike yourself can be very satisfying if you have the interest, expertise and experience. Plus you have a decent toolkit and a heated and illuminated garage or workshop. Fixing bikes in winter conditions outside lacks appeal to me.

[Oops!]

Originally Posted by fennell

Dealer does final assembly and a pre delivery inspection, its their fault not the factory.

This is why those of us lucky to have great dealers never have these kinds of issues

Personally I'm not very interested who in the Triumph supply chain is responsible for parts failure or problems - just get everyone in the team to do the job right first time - and if a problem arises - get it sorted pronto!.

[fennell]

Originally Posted by Oops!

Personally I'm not very interested who in the Triumph supply chain is responsible for parts failure or problems - just get everyone in the team to do the job right first time - and if a problem arises - get it sorted pronto!.

Thats fine, just dont go blaming the manufacturer for a fault at your local dealer level.

[Moogs]

I don't think it's reasonable to expect everyone to buy a bike to maintain it themselves. While it works for quite a few here, a new bike shouldn't have these issues.

I myself decided to say f the service guys 'cause they suck and rape you on the work and the charges. I spent dough on the tools and the manuals. There's nothing better than listening to a little Zeppelin in the garage while learning and fixing up my bike. But I think that's the 1%.

[SavageSS]

HI All,
Following up.
Yes I'm more than capable of servicing the bike myself, but because it's under warranty and to keep warranty it has to be serviced and dealer stamped on the book.

I did end up getting a freind who is a mechanic and has prior experience with Triples give it a going over.

I used my own oil, and fitted the alarm at the same time. He did the rest.

Only issue now is he thinks it's a bit flat of the mark where it should be constant.

I've got Akro exhausts and was told they uploaded the Arrow tune into it, but is there a way to check if they actually did this?

I can download the map but is there a way to compare?

[Bones1970]

Originally Posted by Ferris Wheels

This is the reason I service my own bikes.

Same.....there is a shortage of GOOD mechanics these days.

[vilenotion]

With the internet nowadays, its so easy to maintain even modern bikes like the newest models. Theres such a wealth of information and smart people on this forum alone to cover nearly anything that might go wrong with your bike. Someone here has encountered the exact same problem, posted a thread and a full 50 people have commented or helped and the solution was eventually reached.

Without this site, I would have spent so much money and be so frustrated even to the point of selling my beloved s3 because the local dealership in Edmonton Alberta is so remarkably incompetent. I personally know of a person who went through 3 motors in a single season due to warranty complications and poor installations by bad mechanics at this dealership.

Bottom line, the only one who touches my bike is me. I know that at 50kms or 200 kms an hour, nothing that I serviced will be unable to perform its task.

[buellford]

[QUOTE=SavageSS;2478932]HI All,
Following up.
Yes I'm more than capable of servicing the bike myself, but because it's under warranty and to keep warranty it has to be serviced and dealer stamped on the book.

This is the only time the dealer service's my bikes,and it kills me to pay 200.00 for an oil change.I always inspect bikes very close after being at the steal-er and always find something left done half-assed .First service,That's all they get.

[Night Train]

If you are in the United States, you are not required to have your bike serviced at a specific location nor by a dealer. They can only deny warranty work, if the bikes service was neglected or improperly done. If your thought process is that it's just easier to do your service at a dealer so that if something goes wrong, you can say that they did the service is another thing. But, you aren't required to take your bike to the dealer. I do most of my own service and keep receipts for oil, etc and keep a journal of when I did service and what type.


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[epynt1050]

Originally Posted by fennell

just dont go blaming the manufacturer for a fault at your local dealer level.

Yes you should and that is the way Triumph see it. After all, it was Triumph who appointed the dealer in the first place.
Like any one setting out in a market, they have to start out with what they can get but very soon they will want the best dealers and will have to set out the package that will attract the better dealers.
About 3 yrs ago, Triumph started laying down the law to their UK dealers and, as a result, had a big dealer clearout. Only the best will do. There are now independent customer feedback sessions and "mystery shoppers" etc. The dealer network in the UK is now second to none. I believe the same is now in progress in the US.
Maybe it should be Australia next