Originally Posted by fennell
just dont go blaming the manufacturer for a fault at your local dealer level.
Yes you should and that is the way Triumph see it. After all, it was Triumph who appointed the dealer in the first place.
Like any one setting out in a market, they have to start out with what they can get but very soon they will want the best dealers and will have to set out the package that will attract the better dealers.
About 3 yrs ago, Triumph started laying down the law to their UK dealers and, as a result, had a big dealer clearout. Only the best will do. There are now independent customer feedback sessions and "mystery shoppers" etc. The dealer network in the UK is now second to none. I believe the same is now in progress in the US.
Maybe it should be Australia next