Triumphrat

daveysew · 04-04-2008

Just wondering if anyone has had any experiences with Toronto's new Triumph dealer. Back when I was considering a Ducati, I went in, was generally ignored, received no service at all, and never returned.

Now that they are a Triumph dealer, and only about 3km away I was hoping things would get better... I just called to see if they had brake pads in stock form my 2003 Sprint ST, whoever answered the phone said they didn't know and they would transfer me to service, but instead hung up on me. I call right back, different person answers the phone, says they are transferring me, leaves me on hold for 5 minutes (timed on the clock on the computer) at which point I hang up.

Is it just me or has anyone else received such crappy service/treatment from this place?

Hamr Mark · 04-06-2008

Luckily in Hamilton, I can deal with Sturgess. So I have no experience with your particular dealer, but what about call GP Bikes (gpbikes.com) in Ajax I think. At the first bike show of the year, they have always treated myself and friends with respect and courtesy AND they know what they ae talking about. Which in turn keeps us coming back to their stall every year.

daveysew · 04-08-2008

Yeah, I was hoping to avoid the trip to Ajax (only marginally shorter than going to Hamilton from downtown TO). Got a hold of someone at Rev yesterday and asked for the brake pads, told me he'd have to look and call me back. Get a call about 30 minutes later with the Ducati parts I need. When I repeated I have a Triumph, got a "sorry let me look again and call you back", only to be called back and told as a new Triumph dealer they don't really have parts in stock.

Looks like a trip to Ajax or Hamilton for me, realy not getting a good feeling about Toronto's new Triumph dealer.

Big_Rick · 04-11-2008

I don't think you should be so quick to judge just yet. I don't think you'll find either of the newer dealers stocking consumables such as brake pads yet. I was speaking to someone at GP at the bike show last weekend and they had said that they don't yet, but once they've established a larger client base (they've only been a Triumph Dealer a coupla months) that they would start to stock standard parts like that.

I'm sure it's the same situation for REV. In fact I did stop in there about 5-6 weeks back to have a look see and was greeted quite well. Everyone there now was quite enthusiastic and eager to become a bike only store and very willing to talk bikes. In fact, when I stopped in they still had all the Lamborghinis on the floor.

It does look promising though. The service area looks like it is going to be a top notch facility. They're even having a bike dyno put in.

I'm like you though, it'll be nice to have a dealer close enough to walk to for a change so I hope it works out. But a dealership is all about the people and I hope they don't wind up with any duds. It only takes one bad experience with one person to turn a person off a shop altogether.

They had originally been targeting late april for their grand opening but just keep an eye on the website for when it's going to be and stop by then. I'm still hoping for the best.

Bwally · 04-23-2008

Just wanted a confirmation first. Are you guys saying that these are new Triumph dealers and have bikes in inventory but no parts yet ?
I cant even wrap my head around that because I have been a small bealer before and there was always a certain amount of Popular parts that you were required to stock as part of becoming a dealer. That was with motorcycles asleds and small engine stuff as well. I wonder if this is the dealer or Triumph that dropped the ball?

daveysew · 04-23-2008

When I called looking for brake pads for my 03 Sprint ST, I was told they don't have any in stock as they just became a dealer. All I know is I ended up driving 45 minutes to Ajax to get the parts from GP Bikes. Not real impressed with them as a dealer. Don't know if it'll get any better, but I hope so. It would be nice to have a dealer 1km from my house.