Thanks Rev Cycle for SCRATCHING MY SWING ARM
~No Praise here!
Another negative experience at Rev Cycles motorcycle Service.
On Nov 16, 2009 I took my 2009 STR 675 to Rev Cycles on Bathurst and Front to get the bike ECU scanned for what I thought was heavy Fuel consumption.
They called me on Nov 17, 2009 and told me that I REALLY needed to get new Rear Brake pads for my Nissin Calipers. Later on during the night, I was walking along Rev Cycles with a friend and talking about how my bike was in the shop. I decided to take a little detour to window shop at Rev. about
10:36pm at night I was able to see my bike in the service bay, it looked like it was proped up on some paddock stand (you can see my kickstand hovering in air)
The next day I got a call on Nov 18, 2009 telling me the bike was ready and according to their handheld device, My bike had reported no errors from diagnostic scan.
After Work I headed over to Rev Cycles and talked to Paul about my old Brake pads and compared it to my New Set of Genuine Triumph rear set pads. I also ask about my principle concern, wheather or not the computer had scanned any problems as to why my fuel mileage only give me 150km before refill light comes on. Paul reassured me there was nothing wrong with fuel system.
I took my bike home.
On a Saturday Nov 28, 2009 morning, after about a Week of riding to work, in the rain, around town, I noticed a shiney streak on the right side of my Swing arm. (picture attached) Since I don't own any paddock stands, I know I did not scratch it my self. After finding out Service bay closes on weekends, I had no choice but to bring up issue the next Monday.
Monday comes around, and I call Paul. I mention that my discovery and he quickly responded with "I remember you had bolts instead of spools". Wow, He quickly remembers the bolts but doesn't remember the Scratch before releasing bike to me. He told me "bring bike and I'll take care of it". Great! They want me to bring it in again.
I finally got a chance on Dec 1, 2009 to bring it in, and as soon I got inside I said hello to Paul and he mutely walked right past and proceeded to my bike. Did he think I was scamming them? After spending Thousands of dollars at this place, they treat you with no respect!!!
I showed him the markings and said "that just a scratch" and "it doesn't affect the performance of the bike" True, however how would he like it if I scratched his 12 year old Ducati and said "it doesn't affect the performance of the bike". The reason why I didn't go to an independent garage was because I trusted my OWN DEALER to take care of my problems, NOT create them and downplay their own negligence.
Instead of taking RESPOSIBILITY, Paul started to make up excuses why they scratched the paint off my Swing arm, trying to make me feel guilty and blaming me for their screw-up.
After denying one of two scratches he offered to use touch up paint to cover up damage. I wondered if they could touch it up to look like factory course texture anodized paint job. On the other hand total replacement of the Swing arm cost $1000 CDN alone.
Paul's responses for goof up
1. He said "You didn't have real spools" - True, I had created my "spools" using flared bolts, Screws and Plastic Spacers (Photo to be included), they didn't even have to use my make shift bolts (spool).
2. He said "You had these bolts with no Guards" - My Bolts had guards as per photo, rather Rev's paddock stand were too narrow or someone careless propped up bike. Beside my makeshift bobbins and their incompetent paddock stand, Do you really need prop bike up to change Rear Brake pads????. I understand its value for Oiling and cleaning Chain, however that wasn't preformed.
3. He said "if we were to remove your bolts and put on our spools, we would charge you 15 mins worth of service", ***???? charge me 15 minutes of service or SCRATCH UP MY SWING ARM... Hummmm..
when I asked him about getting Triumph in Georgia to help my fuel mileage concern, he commented on my self upgraded additions "Changing front light bulb and installing your own Motorcycle alarm may void your warrenty" Is this true in Canada? or this just a Dealer Scare tactic?
So far I have not seen much care or genuine concern for customers. I warn all other people who are planning to use Rev Cycles to take photos before dropping off bike.