Quote:
Originally Posted by rsd
I bought an 06 America from Mark at Blackfoot. He's no longer there, but he gave me excellent service. Before he left though he did tell me that they were losing their preferencial dealer status, and were therefore losing a $600 perk per bike from Triumph. They were trying to take that from his commission.
Their service is very bad. I live in Lethbridge and was told that I could arrange to have the bike serviced on Saturdays. So I made an 8:30 AM Saturday appointment to have the 500K service done. I tried every two days for three weeks before the appointment to confirm, and all day the Friday before. Each time I phoned nobody was there to answer, I left messages, and my calls were never returned. So I left Lethbridge at 5:30 and when I got there I was told that they don't take Saturday appointments, that their policy had changed!
The left knee pad was coming loose, so I asked them to fix it since it was in for the service. The mechanic shoved goop in and used a knife on the paint to clean off the goop that oozed out when the pad was pressed back on. They did make good on this later, but I still can't get a Saturday appointment. I've been directly told I need to take time off work during the week to get them the bike.
I don't know how the he\\ they expect people from outside of Calgary to buy their product with service like that. As happy as I am with the bike, I can't recommend Blackfoot to anybody if they need any kind of service support.
OK, I feel better now....  Sort of...
Steve
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Totally agree with your service experience. Mine was exactly the same (unanswered phone, unreturned messages). I live three hours away from Calgary in B.C. Also bought my bike at Blackfoot. I tried to make a Friday appointment for my first service. They could accommodate me on the day I wanted...but couldn't guarantee the bike would be ready at the end of the day. Huh?!? You mean I can't wait for it to be serviced even though I'm making an appointment and coming in from out of town? Luckily, I picked up an oil filter when I took delivery of the bike. I guess I'll be doing my own service.
And, thanks for the Motorrad linkie. I guess I'll be trying there in the future.