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RAT - Australia Liaison and discussion forum for Triumph riders of Australia

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Old 06-01-2011, 06:32 PM   #1 (permalink)
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Grand Prix 125
Main Motorcycle: 2011 Speed Triple
 
Join Date: Mar 2011
Location: Sydney
Posts: 22
Other Motorcycle: 2012 Husqvarna TE310
Angry Terrible Service Pro Cycles St Peters

Just had my first service carried out at Pro Cycles, St Peters. When i got home after cleaning the bike i thought i'd check the oil level as i've heard many stories of people getting cars or bikes serviced to find out the apprentice had carried out the work and forgot to add the oil or leave the oil cap off. Anyway after the bike had been sitting for over an hour i checked my oil level and WOW!! The oil level did not show on the dip stick. I had to top up the level 600Ml to get the oil to the correct level.
Pro Cycles also ripped me off by charging $76 for 3.2 Litres of oil (Shell Synthetic) which is more than retail, but they only put 2.6 litres of oil in my bike.
There response, ready for it... um ah um ah we'll look after you next time. Yeah right there will be no next time.
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Old 06-02-2011, 06:09 PM   #2 (permalink)
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Powerbike
Main Motorcycle: 2006 Triumph 955i Daytona
 
Join Date: Jun 2006
Location: Wollongong, Australia
Posts: 342
Other Motorcycle: 2002 BMW R1150RT
Extra Motorcycle: 1998 Aprilia RS250GP1
They only got me once too. My whole experience with them was just awful. I'm left wondering just what it is with motorcycle dealerships that just can't get it right.

I do all my own servicing these days. Buy tools and learn. Ask questions here if you don't know.

Linz
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Old 06-07-2011, 02:10 AM   #3 (permalink)
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Grand Prix 125
Main Motorcycle: 2011 Speed Triple
 
Join Date: Mar 2011
Location: Sydney
Posts: 22
Other Motorcycle: 2012 Husqvarna TE310
I know that if i do the service myself, the bike will have the correct amount of oil added to it. Plus i will use the same synthetic oil for half the cost the dealer will charge me!!
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Old 06-08-2011, 11:35 PM   #4 (permalink)
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I am due for my 12month service on my tiger, can you recommend some else that are better for a service under warrenty. thanks
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Old 06-09-2011, 12:10 AM   #5 (permalink)
New Member
Grand Prix 125
Main Motorcycle: 2011 Speed Triple
 
Join Date: Mar 2011
Location: Sydney
Posts: 22
Other Motorcycle: 2012 Husqvarna TE310
I have only had a bad experience at Pro Cycles St Peters so I'd avoid them. I'm sure the other Triumph dealers in Sydney are Ok
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Old 06-09-2011, 01:19 AM   #6 (permalink)
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thanks alot for that
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Old 06-09-2011, 10:16 AM   #7 (permalink)
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Minitwins
Main Motorcycle: Daytona 675
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 15
****. Just bought a bike from them.

Any chance the dealer is fine on purchase or should I get it checked straight away? They can't fark it up from purchase, can they?
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Old 06-10-2011, 05:30 AM   #8 (permalink)
New Member
Grand Prix 125
Main Motorcycle: 2011 Speed Triple
 
Join Date: Mar 2011
Location: Sydney
Posts: 22
Other Motorcycle: 2012 Husqvarna TE310
Just ensure you give your new bike a good check over before you ride home, including the oil level
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Old 06-30-2011, 07:09 PM   #9 (permalink)
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Minitwins
Main Motorcycle: Daytona 675
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 15
So, I called them to check on the status of my bike as I'm picking it up next week. I've been told that the arrow exhaust won't be in on time. Not happy, but whatever, nothing ever goes to plan. I said that I want to bring it in when the exhaust comes in and have it fitted that day and they've told me that they won't do that and it'll get installed on it's first service. What really pisses me off is that I asked to at least get the TOR mapping installed at pickup time. They're refusing and only want to do it at the time the arrow is fitted.

I paid labour on the final price. Is it unreasonable for me to demand they install it as soon as it's available instead of having to wait the month it will take me to rack up 1,000km on it?

Last edited by snuff3r; 06-30-2011 at 07:12 PM.
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Old 07-01-2011, 12:37 AM   #10 (permalink)
New Member
Grand Prix 125
Main Motorcycle: 2011 Speed Triple
 
Join Date: Mar 2011
Location: Sydney
Posts: 22
Other Motorcycle: 2012 Husqvarna TE310
The first mistake you made is buying the Arrow exhaust through the dealer, as they have to rely on the importer to have the exhaust in stock. When i purchased my Speed Triple Triumph Australia didn't have any accessories available for a month. No belly pan, no fly screen, no rear seat cowl..... bloody hopeless!! I was quoted over $2200 for Arrow slip mufflers by the dealer. Anyway as i wanted my accessories and exhaust immeadiately i ended up buying them from jacklily in the UK (jacklilley.com) EVERYTHING WAS 50% CHEAPER INCLUDING FREIGHT!! And i paid retail so they still made a profit which goes to show that someone weather it be the retailer or the importer is seriously price gouging!!
If you have already paid for the exhaust and labour to fit, then i'd demand that they fit it as soon as it arrives. The engine does not need to have covered 800kms before you fit an exhaust to it. Sounds like they just want the easy option of fitting it whilst they carry out the first service...... Typical as they do not grasp the concept of CUSTOMER SERVICE!!
I'd pick up the phone and call the dealer principal, don't listen to the service advisor or service manager.
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