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RAT - Australia Liaison and discussion forum for Triumph riders of Australia

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Old 11-12-2012, 01:27 AM   #41 (permalink)
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Quote:
Originally Posted by Stagger Lee View Post
They of course refused to refund a bit of the money I had paid for the shims to be done. Add to that the bike was covered in oily fingerprints and a chain that had not been adjusted never mind cleaned (despite also being charged for it)
That's terrible.

I took my bike back to them a few weeks ago, the front end of the bike felt completely wrong and I couldn't pin the problem. I suspected it was the headstock being too lose. They ended up telling me that it was the front tyre not being installed correctly, though i didn't really agree with it i left assuming they weren't going to look at it any further.

I ran it past the tyre joint i had it installed at and they looked at it. There was nothing wrong with the tyre, other than it being under-inflated a little (shocked that procycles didn't check the tyre pressure, i'd been relying on my local petrol station's meter being correct - my bad).

Took it to Bikebiz Triumph on the weekend, took 10 mins look at it and picked up on the suspension settings being incorrect (one of my neighbours has been farking with my bike, methinks).
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Old 11-18-2012, 05:41 AM   #42 (permalink)
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Sounds a lot like the service I had on my last Ducati at Fraser's Ducati City in Melbourne (as well as them installing the timing belt wrong and making my valves and pistons becoming close friends).
Just bought a new Bonneville from City Triumph (Peter Stevens) Melbourne and so far so good. Good sales and first service and a few tweaks done pretty well.
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Old 11-27-2012, 08:41 PM   #43 (permalink)
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Quote:
Originally Posted by Stagger Lee View Post
Any body use Trooper Lu new dealership in Liverpool yet? If so what do you think?
Took my SprintGT to get the fuel sender unit replaced under warranty. I didnt buy it from them ( Bikebiz) , they looked at it and put the warranty claim in and except for a mix up in the correct way to put the warranty claim in, all good. It took about 30 mins to fit the sender unit. All the staff,workshop and spares are friendly and seem interested in bikes etc. I will be taking the GT for its 20k service to Troopers.
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Old 04-27-2013, 08:33 PM   #44 (permalink)
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Bikebiz Granville

Hi all,
I brought my 2011 Tiger 800 XC in Jan 2013 second hand with 4000k on the clock, and just wanted to let you all know that after a lot of worry and thought about who to get to do my 10k service. I went with Bikebiz Granville.
Great service and advice.
Very Very Happy.
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Old 07-06-2013, 02:56 AM   #45 (permalink)
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The Aussie Way

Do we put it down to that ok' lackadaisical way or just plain laziness and don't give a rat's a#$e?
All Australian retail service is generally below par with the Auto industry at the bottom, well I thought that until I got into bikes. I haven't been to a major bike shop yet where there is actually service. You can walk aroun for hours looking puzzled trying to find something and never get served. These guys must not work on commission!
I am more scared to buy new than second hand as god help you if you have a problem under warranty, try VW for the worst experiences! At least a 2nd hand bike with a few Kay's should be showing whether it's a lemon or not and even if there are some gremlins it'll still work out cheaper and faster to sort them yourself.
I now buy as much as I can online from overseas and find the service and timeliness far better than trying to obtain locally. I hate this fact as it's no good for our country but really all our service industries whinge about losing sales, well here's an idea: improve ya service ya shmucks!
That said I have found a few gems in the rough and value dearly Theo and Carlos my auto mechanics and though early days the guys at Sportcycles in Newie seem to do me right.
Hmm that was a bit of a rant eh!
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Old 07-30-2013, 12:29 AM   #46 (permalink)
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third alternator..covered under warranty no problems...although i have to pay for a new battery, towing to procycles AND they charged me to install the battery since i took the new one out so it wont die again...basically there was an extra charge to put in two screws

that's why i dont go dealers except for warranty
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Old 08-26-2013, 09:00 PM   #47 (permalink)
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Quote:
Originally Posted by Bartz View Post
Do we put it down to that ok' lackadaisical way or just plain laziness and don't give a rat's a#$e?
All Australian retail service is generally below par with the Auto industry at the bottom, well I thought that until I got into bikes. I haven't been to a major bike shop yet where there is actually service. You can walk aroun for hours looking puzzled trying to find something and never get served. These guys must not work on commission!
I am more scared to buy new than second hand as god help you if you have a problem under warranty! At least a 2nd hand bike with a few Kay's should be showing whether it's a lemon or not and even if there are some gremlins it'll still work out cheaper and faster to sort them yourself.
I now buy as much as I can online from overseas and find the service and timeliness far better than trying to obtain locally. I hate this fact as it's no good for our country but really all our service industries whinge about losing sales, well here's an idea: improve ya service ya shmucks!
!
I agree with all you say Bartz. I had to visit my local dealer weeks back ('cos my indie doesn't have the code reader) and they all stood there looking as if I'd gatecrashed a party; I was booked in too!
Picked it up and took it to show someone (as he hadn't seen my new toy) and noticed a black scuff mark on the seat cowl, and when I scrubbed it off with some saliva noticed the scratch in the cowl. Was it carelessly kicked whilst off the bike or was the mech. too fat and couldn't lift his leg enough when mounting it and scraped it with his boot?
My pet hate (in retail establishments) is when being served by counter staff their phone rings and they abruptly answer it; effectively allowing the phone customer to push in. I let them know my displeasure and walk!
Online is the way to go!
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Old 09-02-2013, 01:56 AM   #48 (permalink)
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[QUOTE=Bartz;2750185]
I am more scared to buy new than second hand as god help you if you have a problem under warranty, try VW for the worst experiences! At least a 2nd hand bike with a few Kay's should be showing whether it's a lemon or not and even if there are some gremlins it'll still work out cheaper and faster to sort them yourself.
I now buy as much as I can online from overseas and find the service and timeliness far better than trying to obtain locally. I hate this fact as it's no good for our country but really all our service industries whinge about losing sales, well here's an idea: improve ya service ya shmucks!


I think most of the good bike techs have gone out and started their own business with their own band of loyal followers. The ones that tell you exactly whatís wrong, what causes it, what they need to do to fix it, and roughly how much itís going to cost. Then point to a sea of motorcycles and say, ď sorry mate, but, I canít do anything tillí the end of next weekĒ.
I purchased a brand new bike, took it back to the dealer for a service and because of the worse than **** after sales service from absolute total wankers ď I still to this day think they swapped out some parts while it was there.Ē have never done it with any bike since. In fact my last 3 bikes have been purchased from dealers online and have been delivered by Bikes Only. Yes, a plug for them as they have looked after me and the bikes extremely well.
I suspect most people donít realise that you donít have to take your bike back to a dealer for service and repairs even if itís still under warranty. Just a good qualified bike tech. For me the added cost for really good service is patience. IMO well worth it.
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Old 09-20-2013, 04:03 AM   #49 (permalink)
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Quote:
Originally Posted by jcliff15 View Post
Just had my first service carried out at Pro Cycles, St Peters. When i got home after cleaning the bike i thought i'd check the oil level as i've heard many stories of people getting cars or bikes serviced to find out the apprentice had carried out the work and forgot to add the oil or leave the oil cap off. Anyway after the bike had been sitting for over an hour i checked my oil level and WOW!! The oil level did not show on the dip stick. I had to top up the level 600Ml to get the oil to the correct level.
Pro Cycles also ripped me off by charging $76 for 3.2 Litres of oil (Shell Synthetic) which is more than retail, but they only put 2.6 litres of oil in my bike.
There response, ready for it... um ah um ah we'll look after you next time. Yeah right there will be no next time.
Reading some of the posts here about poor service makes me feel a bit better about my small experience. I bought my new black Bonnie in late May from Lloyd Chapmans here in Perth, returned it there for the 1000km service - it had 1199 km on the clock (an easy number to remember). As it was my first new bike after a 30 year break, I thought things would be similar to my recent new car purchases - that the first service was free - apart from maybe consumables...OK, so I was wrong ! Not only that, in front of other customers, I actually get laughed at by shop staff when I queried why I would be paying for the first service. I also mentioned that one of the bar end plugs had rusted, to which they expressed some surprise.
When I collected the bike post service, the end cap hadn't been replaced, but cleaned with a wire brush.....I was told that Triumph head office wanted to see pics of the rust !.... I told the dealer that if they couldn't be believed over such a small issue, I was pleased it wasn't something more serious - what tight-asses ! The plug has since rusted again (for some unknown reason the other hasn't rusted !). The service schedule showed a number of tasks that were charged a total of around $200, including a test ride. Guess what ? Before I rode away from the service, I noticed the odometer was still showing 1199 km....unfortunately, I didn't see the 'test ride' on the service schedule until I got home.
I emailed Triumph Australia, but not unexpectedly, haven't heard from them. I have since bought my gear and a couple of accessories ($700 so far), but from the other Triumph dealer, which will continue...
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Old 12-17-2013, 12:01 AM   #50 (permalink)
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Given this is an old post and I've recently purchased my new T100 from Procycles St Peters and due for its first service soon, I'm wondering if any members think the service has improved? And should I expect the first service free like Gunrealty did and then find out it isn't? (My Honda had a free 1000 km service)

I certainly found the sales dept absolutely awesome, looked after me well, despite some comedy of errors from Triumph Australia.

Mel
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