Main Motorcycle: Daytona 675
Join Date: May 2011
Location: Sydney, Australia
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They of course refused to refund a bit of the money I had paid for the shims to be done. Add to that the bike was covered in oily fingerprints and a chain that had not been adjusted never mind cleaned (despite also being charged for it)
Do we put it down to that ok' lackadaisical way or just plain laziness and don't give a rat's a#$e?
All Australian retail service is generally below par with the Auto industry at the bottom, well I thought that until I got into bikes. I haven't been to a major bike shop yet where there is actually service. You can walk aroun for hours looking puzzled trying to find something and never get served. These guys must not work on commission!
I am more scared to buy new than second hand as god help you if you have a problem under warranty! At least a 2nd hand bike with a few Kay's should be showing whether it's a lemon or not and even if there are some gremlins it'll still work out cheaper and faster to sort them yourself.
I now buy as much as I can online from overseas and find the service and timeliness far better than trying to obtain locally. I hate this fact as it's no good for our country but really all our service industries whinge about losing sales, well here's an idea: improve ya service ya shmucks!
Just had my first service carried out at Pro Cycles, St Peters. When i got home after cleaning the bike i thought i'd check the oil level as i've heard many stories of people getting cars or bikes serviced to find out the apprentice had carried out the work and forgot to add the oil or leave the oil cap off. Anyway after the bike had been sitting for over an hour i checked my oil level and WOW!! The oil level did not show on the dip stick. I had to top up the level 600Ml to get the oil to the correct level.
Pro Cycles also ripped me off by charging $76 for 3.2 Litres of oil (Shell Synthetic) which is more than retail, but they only put 2.6 litres of oil in my bike.
There response, ready for it... um ah um ah we'll look after you next time. Yeah right there will be no next time.
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