Triumphrat

Hayduke · 03-29-2005, 02:37 PM

Hey everyone,

As some of you have been following, my femal fuel connector broke immediately after my bike was in for the recall on the male section of the coupler. I called CPC, the maker of the couplers, and was referred to "Fast by Ferracci" for the metal replacement couplers.

I ordered two 1/4" inch female couplers, one 3/8" male, and one 1/4" male. EXPIDITED OVERNIGHT!

What I recieved was:
two 3/8" females
Two 1/4" males
One 3/8" male

This in itself was no problem as shipping errors happen all the time, so I called them hoping to return the incorrect parts, and get the correct ones sent to me.

I was told they only take returns that are Authorized and that the sales person I spoke to origionally was the ONLY person who could authorize the return. I spoke to the manager, who said "Sorry, but there is nothing I can do." I asked when the origional sales person would return and was told only that I could leave him a voice mail, but he would not be in today.

I was then informed that IF they authorized a return I would be charged a 20% RESTOCKING FEE!!!! This is on an order they messed up on!

Just a word of warning to my fellow Triumph riders. By from them at your own risk!

Hayduke · 03-29-2005, 02:37 PM

Hey everyone,

As some of you have been following, my femal fuel connector broke immediately after my bike was in for the recall on the male section of the coupler. I called CPC, the maker of the couplers, and was referred to "Fast by Ferracci" for the metal replacement couplers.

I ordered two 1/4" inch female couplers, one 3/8" male, and one 1/4" male. EXPIDITED OVERNIGHT!

What I recieved was:
two 3/8" females
Two 1/4" males
One 3/8" male

This in itself was no problem as shipping errors happen all the time, so I called them hoping to return the incorrect parts, and get the correct ones sent to me.

I was told they only take returns that are Authorized and that the sales person I spoke to origionally was the ONLY person who could authorize the return. I spoke to the manager, who said "Sorry, but there is nothing I can do." I asked when the origional sales person would return and was told only that I could leave him a voice mail, but he would not be in today.

I was then informed that IF they authorized a return I would be charged a 20% RESTOCKING FEE!!!! This is on an order they messed up on!

Just a word of warning to my fellow Triumph riders. By from them at your own risk!

MickMaguire · 03-29-2005, 03:11 PM

Sounds like for some reason they think they didnt screw up! :brk:

MickMaguire · 03-29-2005, 03:11 PM

Sounds like for some reason they think they didnt screw up! :brk:

Hayduke · 03-29-2005, 04:23 PM

I have never had a bad experience doing business online or mail order before, I'm completely perplexed by their "customer service."

It's even worse than thinking they didn't make a mistake, they refuse to even discuss the issue.

Worst case senario, I can always ship the items back and dispute the charges with my credit card company.

Hayduke · 03-29-2005, 04:23 PM

I have never had a bad experience doing business online or mail order before, I'm completely perplexed by their "customer service."

It's even worse than thinking they didn't make a mistake, they refuse to even discuss the issue.

Worst case senario, I can always ship the items back and dispute the charges with my credit card company.

Hinckley · 03-29-2005, 04:46 PM

That's exactly what I would do. That is why I do all my online shopping with my Amex. They don't even ask any questions, they take the charge from my account and investigate on thier dime.

Hinckley · 03-29-2005, 04:46 PM

That's exactly what I would do. That is why I do all my online shopping with my Amex. They don't even ask any questions, they take the charge from my account and investigate on thier dime.

Pigpen · 03-29-2005, 04:55 PM

I'd open up a case with the Better Business Bureau. Typically, companies become more responsive when the BBB gets involved. This way if a potential customer is deciding whether or not to conduct business with said company he/she can research if there is an open case at the local Better Business Bureau. It has been my experience that companies do not like these unresolved cases. My two cents worth. Good luck!

Ride safe,

Pigpen

Pigpen · 03-29-2005, 04:55 PM

I'd open up a case with the Better Business Bureau. Typically, companies become more responsive when the BBB gets involved. This way if a potential customer is deciding whether or not to conduct business with said company he/she can research if there is an open case at the local Better Business Bureau. It has been my experience that companies do not like these unresolved cases. My two cents worth. Good luck!

Ride safe,

Pigpen