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Maintenance & Workshop Talk The central area for general maintenance, trouble-shooting and modifications ------------ (Other technical forums on the site are model specific)

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Old 12-01-2012, 07:27 AM   #1 (permalink)
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Craftsman tool users beware!!

I've always bought Craftsman tools for their lifetime warranty. The few times i've had something break, it was a simple exchange. The other day I had a ratchet handle strip out. Went to Sears to exchange it and was told that now they only give "refurbed" tools. To make it worse, the salesperson went into a box of tools under the counter and pulled out a "refurbed" ratchet....which was nothing more than another broken one that was returned. I immediately refused to accept that. The employee kept me waiting 15 minutes until he got "management approval" to give me a new one off the shelf. Finally I got it.
Do not accept junk. It is not legal for them to do this when they sold lifetime warranties with the item new.
Caveat emptor!
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Old 12-01-2012, 08:08 AM   #2 (permalink)
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they have brand new internals,I dont see what the big deal is. I have done this a few times and never thought twice about accepting the refurb.
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Old 12-01-2012, 08:27 AM   #3 (permalink)
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Agree its got new internals but that's not what the warrantee states.
They are going to get a black eye on this practice.
Use to be they had a great tool with the best warrantee.
Lots of competition these days.
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Old 12-01-2012, 08:30 AM   #4 (permalink)
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They have been doing that for over ten years in my neck of the woods. Its not a new practice.I also suggest you read how there warranty states things in this link. Though I did not read it 100% for the most part they promise to repair or replace..http://www.craftsman.com/cswarranty/nb-100000000227082
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I admire harly riders greatly.How brave they must be to take to the hiways and byways on a motorcycle so bereft of handling and horsepower!

Last edited by duncan67; 12-01-2012 at 08:35 AM.
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Old 12-01-2012, 08:43 AM   #5 (permalink)
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Sears' tools used to be American made as well. Everything has changed.
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Old 12-01-2012, 09:04 AM   #6 (permalink)
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If it's "repair or replace", then really they have every right to give you a refurbished one. Unless you rather they take yours away and try the following fix it, however long that takes...
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Old 12-01-2012, 09:12 AM   #7 (permalink)
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Quote:
Originally Posted by Felony View Post
Sears' tools used to be American made as well. Everything has changed.
If the whole american made thing means that much then maybe us americans should all be on Harlys?
Just thinking about that,,,,,,,,,I wander if all the assembly tools in the harly plant are american made? Why do I have a feeling there tool room guys buy the cheap stuff just like the machine shop I work at does?
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I admire harly riders greatly.How brave they must be to take to the hiways and byways on a motorcycle so bereft of handling and horsepower!

Last edited by duncan67; 12-01-2012 at 09:15 AM.
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Old 12-01-2012, 11:05 AM   #8 (permalink)
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I wasn't really harping on American made meaning better. I'm fine with non-American made products that are of good quality. I just know that my tools that were made in the '40-'50s are better in quality than most made today, right down to the quality of steel and feel of the tool. I look at my older Craftsman tools vs ones made today and can see and feel the difference. I'm a furnituremaker and I tend not to buy American made woodworking tools made today vs European brands, even if the Euro brands are out sourced as well.
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Old 12-01-2012, 01:44 PM   #9 (permalink)
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You just can't get good sausage any more either.......
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Old 12-01-2012, 01:58 PM   #10 (permalink)
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Originally Posted by Dan McGrath View Post
You just can't get good sausage any more either.......
True. That's why I roll my own now:






Buy snap-on. It will last you a lifetime like Craftsman tools supposedly used to.
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