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Maintenance & Workshop Talk The central area for general maintenance, trouble-shooting and modifications ------------ (Other technical forums on the site are model specific)

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Old 11-03-2009, 08:02 AM   #1 (permalink)
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My Garage Has My Bike! Help!

I brought my bike into my local garage a few weeks ago because it wouldn't start. i had bought a new battery, bought a diagnostics kit for the cpu, and took the bike apart in the garage and cleaned it up, checked the sparks, it still wouldn't start.

the diagnostics said there was no pressure in one of the three cylinders.

when i took it to my local dealer i was told i'd have to leave it with them while the carried out two hours work(£100) to find out what was wrong.

a few days later, i called the dealer and i was told there was no coolant in the radiator and the engine had run hot, as a consequence, i would need to get the engine rebored(£500).

I asked "would that fix the bike? will it be in good running order after that?"
and was told "yes, that will solve the problem"

now, three weeks later, i called the garage and they have told me theres a problem with the cylinders and it "just wont start", to which i replied "that was the problem when i brought the bike in two months ago". they are now telling me its going to cost another 700 quid to get the bike fixed. £1200 in total.

i havent paid the garage any money, but im pretty sure they arent going to give me the bike back without paying the £600 they quoted.

what should i do- now i dont have a bike and a bill for £600 quid.
can they legally hold on to my bike?
i want to get your opinions before i go to speak to them- thanks guys
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Old 11-03-2009, 01:41 PM   #2 (permalink)
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There are a couple things I'll give advice on. First off, I think it is important to understand how a garage/dealership works. The price they quoted you was an estimate, not to be confused with a guarantee. If you look at it from the shop's perspective, a man, you, brought in a motorcycle that would not start and he has no knowledge of the actions that led up to the engine not running (as in you bought the bike and were not there when the issues originally occurred).

They must diagnose the problems, and that takes time and money (running a compression test and/or leak down test, checking oil pressure, checking coolant, checking spark, etc.) So the mechanic and service manager come to the conclusion that it looks like the engine was overheated and the rings and/or cylinder liners are damaged. They quote you to repair those.

The repair work is finished, but the engine isn't firing. There could be other issues now, depending on what motorcycle you have (e.g. if the stator was overheated, it could be damaged, the tip over switch may be stuck, etc.). They must now adjust their estimate to repair other damage that was not discovered until earlier damage was repaired. This is all normal and acceptable, as a mechanic isn't a magician who can look at a non-running engine and with perfect accuracy tell you exactly what it is going to take to fix it. Sometimes thing are hidden under other damage, which is why the original quoted price is an estimate only.

The second thing I want to point out is that you say the garage is now saying, "There is a problem with the cylinders and it 'just won't start'." I think you should call the shop again and speak to the service manager to clarify exactly what needs to be done, as I think you may be mistaken as to what they need to do. They have gone through the cylinders, which means they've checked the crank. rods, and cams to ensure they turn smoothly; they have bored or replaced the cylinder liners, and have replaced the piston rings. This is all pretty hard to screw up on, although mistakes do happen. If the manager tells you they have to redo something they already did, you cannot be held financially responsible for it. If it is something else that falls outside of the work they've done, you have the right to take the motorcycle somewhere for a second opinion or to have the work done by another garage. However, in any event, you do need to pay the garage for the work they have done. They can legally sell your bike to get the money owed if you don't pay.

Above all, I think you need to get all the facts, as "there is something wrong with the cylinders and it won't start" doesn't explain what the problem is. A good garage saves the old parts removed and takes pictures during the repair work in case the customer is not satisfied or the insurance company want evidence of the work. It is your right to ask that you be shown the old parts or proof of work finished.
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Old 11-05-2009, 03:10 PM   #3 (permalink)
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Get in touch with Citizen's Advice. They'll be able to tell you your rights and legal position. Don't ask some numpties on 'tinternet. Especially when most of 'em live in another country with different laws.

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Old 11-05-2009, 08:57 PM   #4 (permalink)
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Quote:
Originally Posted by bobbo View Post
Get in touch with Citizen's Advice. They'll be able to tell you your rights and legal position. Don't ask some numpties on 'tinternet. Especially when most of 'em live in another country with different laws.

bob
I fully agree. Nobody on the internet knows what they are talking about, especially a person living in the USA who has a friend in England who owns a mechanic shop. The separation of land masses by water also washes away any knowledge transmitted. You should get in touch with all sorts of legal consultants before getting all of the actual information and trying to resolve the issue privately with the garage, because that is going to make the garage want to help you even more.
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