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Club Cafe' Cafe Racers; the Thruxton and other custom cafe styled bikes.

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Old 05-21-2008, 08:25 PM   #1 (permalink)
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Angry Super Upset - Thruxton

So the weather in Indianapolis has finally cleared up after weeks of rain and the temps are finally getting a bit warmer. Gas prices are at an all time high and I have a feeling of calmness about it as I am on my evening commute home on my 07 Thrux. I am stopped behind about 20 cars at a red light in a very busy area, sitting in neutral waiting for the light to change and the 20 or so cars in front of me to pull forward. My time for forward progress comes and I go to shift into first, shift into first, shift into first WHAT THE HELL? Where is my shifter... About this time I am sweating bullets knowing there is a slew of cages behind me not happy that I am not moving. I throw on my turn signal and wave the masses around until I get most of the traffic past, or at least enough that I feel comfortable enough to bend down to see what is wrong. And there it is... The linkage from the shift pedal to the transmission had snapped! Not in half but right down the middle like there was a fault line. Here is the kicker... I just called in my 500 mile service on the bike and was dropping it of on Friday.




So here are more reasons why I am upset... And not just because my bike just at 500 miles left me stranded.

1. My bike left me stranded.
2. The dealer offered me no help to get the bike to the dealer from where I was stranded (Maybe 15 miles from where I was at)
3. Had to call a friend with a Motorcycle trailer.
4. My bike was on a trailer!!!!
5. 3 hours of my day lost
6. I am going to have to drive my Explorer until my bike is fixed... The math, 64 dollars to fill my explorer, about 18 dollars to fill the thrux.
7. I may not have my bike back for 2 weeks and I registered (100 dollars) for the Riley Miracle Ride for next weekend. Good cause and I happy to donate (even thought funds are a bit tight) but this would give me an opportunity to do a lap around the Indianapolis Motor Speedway on my Thruxton (Super Cool)

And I am not sure who to be upset with, the dealer who set the bike up or the factory... All I know is my 500 mile maintenance needs to be discounted and at least a free t-shirt should come my way, seeing how I didn't even get that for saying how great the dealer was in a survey as promised. AND NO HELP GETTING THE BIKE TO THE DEALER... 500 MILES???? They were nice enough to stay late so I could drop the, not cause of me but because they had to take the bikes in for the night.

I guess on the positive side, I didn't get ran over by a bunch of pissed off cagers.
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Old 05-21-2008, 09:11 PM   #2 (permalink)
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That there looks like a quick fix to me . Just have the dealer order the parts and fix it yourself . 1/2 hour tops . If they insist to do it and say you can't fix the bike simply tell them to piss off and order the parts from bikebandit and take your business with you .
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Old 05-21-2008, 09:34 PM   #3 (permalink)
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Quote:
Originally Posted by roxythruxton View Post
That there looks like a quick fix to me . Just have the dealer order the parts and fix it yourself . 1/2 hour tops . If they insist to do it and say you can't fix the bike simply tell them to piss off and order the parts from bikebandit and take your business with you .
Sure, I easily could but needed to take it in for 500 mile maintenance, and the machine is still under warranty they can work on it ...

This is obviously a defective part from the factory.

Oh yea, One other thing that kinda got me pissed... First comment that was made to me when I got to the dealer after waiting for a tow for 2 hours...

"Been slamming on the gears have you?"

Seriously? I am in **** near a suit and tie... I have never taken the bike over 60 mph and have really only done work commuting on it so far.

I have ridden/owned many off road machines and have beatin the hell out of those shifters and never once has this happened.
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Old 05-22-2008, 12:57 AM   #4 (permalink)
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Mine snapped on the other end, dealer took parts off a bike from the show room. I feel your pain, had to put mine in 3rd gear by hand and ride 45 miles home. You can start from third and get of to 50.
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Old 05-22-2008, 08:15 AM   #5 (permalink)
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Yep, I would have kicked it into gear and ridden it to the dealer. It is a simple part and I would not accept 2 weeks to get it fixed - they are just scruwing you around.

Cheers,

Brett
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Old 05-22-2008, 12:31 PM   #6 (permalink)
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Mine snapped on the other end, dealer took parts off a bike from the show room.
Same with me. I made it to the shop 30 minutes before closing on a Saturday and they got me running as a warranty repair. Very cool.

Check to see if you have any coverage for towing. I have it with my insurance and through another group I'm a member of. I doubt many shops do their own towing. As to the snide comment, when we are frustrated we take comments like that too seriously. Its a fair question for them to ask if the bike is being hard shifted. They may say it in jest making it sound like an accusation, but its a fair question.
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Old 05-22-2008, 04:50 PM   #7 (permalink)
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Mine snapped at the other end too. Three dollar fix from Ace Hardware.
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Old 05-22-2008, 05:56 PM   #8 (permalink)
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raise hell with customers around or demand a demo to ride in mean time,,it is under warranty after all,,there is no more customer service left in this country,,we pay out the ass for everything and get screwed around more and more,,there was a time i was real passive about these things,but you what screw those guys,if they take our money then they are working for us,i dont care if they cringe when they see me coming,i have enough friends,the dealer here,i wont even go to anymore,,good luck
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Old 05-22-2008, 08:34 PM   #9 (permalink)
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Chill out chaps!

Rgood,

Mate I think you need to take a few nice deep breaths and relax a bit. Okay the shifter linkage broke. There is no way known that could have been picked up on the pre-delivery inspection. You could sit and stare at that part for an hour and it would have appeared fine.

These little incidents are just a part of motorcycling life. You just have to try and make the best of situations when they occur. Looking at your pics - mate had it of been me I think I'd have tried removing a shoe lace or something and lashing that little sucker back into place to get me home.

You can't really get too cranky with the dealer. It sounds like it would have been out of hours so he would have had to pay an employee to go to the shop, unlock everything, organise a vehicle, come and get you and get the bike back and secured. A couple of hours wages that Triumph is not going to cover under warranty and you probably wouldn't want to pay yourself either. I think you have to cut him some slack.

As you correctly point out - it could have been nasty, but it wasn't. You got your bike and self home safely and now have a great little yarn to tell your kids. Some people stuck in wheelchairs or otherwise immobile would love the chance to go for a ride and do so with the risk of a break down. Don't sweat the small stuff!

Cheers mate,

Russ
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Old 05-22-2008, 09:42 PM   #10 (permalink)
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You are indeed correct Ruxton, I stopped by the dealer today as I was in the neighborhood. We had a few laughs and called it a day.

I was a bit flammed yesterday but cooled down after I was able to vent here. First time I have ever had something like that happen to me with a new (expensive) purchase.

It actually was not after hours when I broke down, they did not have thier trailer and truck available.

But seriously though, when you spend that kind of money you don't want things like this to happen. I was hoping to get a Tiger as a loaner, gues they don't do that with MCs.
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