Triumphrat

dirtyworm · 01-22-2007

Arai may claim to have a 5 year warranty on their helmets but be ready to fight for your life just trying to get information from them on what to do if something breaks. My NEW helmet is less than 10 months old. I won't get into long boring details of my own broken part but I haven't gotten any assistance accept a tech rep telling me to have my credit card available and then gives me a phone # and prices to order parts. That was the second time trying to contact them. The only way to contact them is via email inquiry and after they read it, they automatically close the inquiry. Sorry for the rant. We pay good money for a lid and this is the customer service we get? Has anyone else had any claim problems in the past or am I one of the lucky few? Maybe I'm just getting cabin fever a little early. Again, sorry for the bitching, just frustrated.

MickMaguire · 01-23-2007

I've not had personal experience but heard only good things. IIRC you just send the helmet back to their service dept - no need to call or email. Arent there directions in with the printed warranty?

They will need to see the helmet as the warranty is from date of manufacture (embossed on the strap) not from date of purchase.

curefan · 01-23-2007

What exactly is wrong with the helmet?

127mph · 01-23-2007

After a spill a year ago, I sent my Arai back to them for inspection. They charge $10. Turned it around within 5 days, gave it a clean bill of health and even touched up the scratches with special paint.

The trim strip around the bottom fell away last summer. I checked their website and found a recall for this problem. I returned it, they re-attached the strip with there "special glue" and returned it, again within 5 days.

It's certainly the most comfortable helmet I've ever had.

dirtyworm · 01-23-2007

I called my dealer where I purchased it and they said to contact arai directly, which seems only by there website. The dealer didn't even have a phone number. The left hand pod snapped loose from the helmet. The 2 clear plastic screws are still in place but the pod is off. The helmet isn't even 10 months old from purchase and the manu. date of June 05 has been sent to them. As soon as they reply to your issue they automatically close the file. If any of you guys know of another way of contacting them please let me know. I love my arai but as for the lack of their customer service I'm experiencing, it may be my last. Thanks for anymore info you may have.

cxc190 · 01-23-2007

DirtyWorm,

Did you fill this online form out? I haven't had any warranty problems with my Arai helmets. That said several of the folks at NESBA swear by there customer service.

http://www.araiamericas.com/help_query_tech.html

dirtyworm · 01-24-2007

I did fill the online form out to its completion. "Rob" seems to be their online liason that hasn't gotten back to me since my last inquiry. I think I'm going to have to contact my selling dealer, Great Bay Motorcycles, and see if they can help at all. Luckily my dealer has been awesome to deal with. I do have polish luck thanks to my mother so maybe that may have something to do with it. I just want my hat ready once we get above 30 again. My half hat would suck after all the sand they've spread.

dirtyworm · 01-24-2007

And Mick, they won't accept any helmets unless you have a returned goods # given by Arai. Which is what I am trying to do. This "Rob" guy seems to want me to void my own warranty. I am just going by what my papers say and what their website says. Hey! theres Big Ben Kids. Repeat!