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How sould I handle my slimy dealer?

2K views 14 replies 11 participants last post by  Kirkus51 
#1 ·
Today I was standing far behind my bike when I noticed something looked a little funny. I could see the baffle in my left pipe, but none on the right? ***, that's weird I thought. Well on closer inspection, they look totally different to me! Take a look yourself...

http://imgur.com/a/miWte

Furthermore, the right pipe has a triumph product stamp on it, the left one doesn't!! ***?!

I am pretty sure my dealer only installed one pipe and hoped I wouldnt notice? Well, I didnt notice until just now, about 1000 miles later. The bike sounded louder and more throaty to me but now that I am paying more attention, the right side is a little louder. I came from a traditional V-Twin with the exhaust on the right side only so I dont think the difference stood out as much to me.

So I am beyond pissed off right now. Mind you I bought this bike brand freaking new from them, pipes too. They were supposed to hold the pipes for me until the first service when I would put them on. Well unfortunately I was in an accident on the bike before that first service. They offered to put the pipes on the bike at that time as they were doing the repairs to the bike which I said sure. I also noticed they claimed the TOR pipes on the insurance claim because they were technically "on the bike" since I paid for them when bought it. So they got paid for the same pipes twice, once by me buying them then a second time by lying to insurance and saying they were damaged in the accident, but then they only actually put 1 pipe on the bike to save even more?!?!?!

/Rant

If anyone has the TOR pipes on their bike, please go take a look at them and tell me if they are different on each side like the ones pictured on mine are. Or if they both have stamps?

I can't do anything about this until Monday when the shop opens back up but I dont even know where to start? Like should I go to them first about it? I feel like I should but the shop is obviously fking scummy so should I let them touch my bike? If they are willing to do some stupid chit like this with the pipes I wonder what else they would do. I know they will claim ignorance or oversight but c'mon, you are a professional motorcycle dealer and service depart, there are two exhaust pipes on my bike, its not hard to understand you install both at the same time. And no one noticed a random aftermarket exhaust sitting around in the shop after the fact?

This is a legitimate Triumph dealer and I have been loyal to them from day 1. I'm wondering if I should maybe reach out to the corporate side of Triumph and let them know what has been going on, because at this point just putting the damn pipe I paid for on the bike isnt gonna be enough to un-piss me off about this situation.

And yes, I admit I missed it and should have inspected it more but I feel like thats why I paid all this money for a new bike and service from the actual dealer, so I could just trust them without having to look out for myself getting duped. Lesson learned but still pissed.
 
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#2 ·
If it were me I'd call up the dealership on Monday, ask to speak to the Service Manager and tell him or her that while it took you a while to notice it only one TOR muffler appears to have been installed on your bike.
Mistakes happen in any business so it's best to give them the benefit of the doubt.
 
#3 ·
Yea I am definitely contacting them Monday and I get what you're saying. Its been a couple of hours since I first realized, I'm a little less pissed lol. It's just that I'm lovin my bike and how it sounds, I can only imagine with TWO TOR's! I just hope they try to make it right on my end cause this is not what I would expect from professionals.
 
#5 ·
From your pics, it looks like you have an America/Speedmaster. If so you are correct about haveing two different pipes on the bike. Try to get the missing pipe from them and install on the bike your self, also see if you can get some store credit for merchandise, then go to a different dealer if needed in the future. Deffinately a careless mistake on the dealer's part.

On a side you note, these bike have a balance tube infront of the muffler. So the exhaust gasses were probably going out the less restrictive TOR side, instead of the restrictive oem side. Which might be part of the reason you didn't notice this earlier.
 
#6 ·
I would contact the bureau of automotive repair and turn them in.

Looks like totally illegal crap going on inside that dealership.

I hate to see this sort of stuff going on. Often this stuff go on internally and someone inside that dealership a total crook.

These are the dealers that often go out of business. People are not stupid. The word will get around and the doors will close in short order, hopefully.

It's called insurance fraud, and you can go to jail for that activity. You can't plead the fifth in front of congress like politicians, it's another standard we the people must face and abide by.

Go get the bastards.
 
#7 ·
They may have made a mistake by only installing one of the TOR's, shouldn't be a big deal to have them fix that. The issue with frauding the insurance company is way worse and you should let the insurance company and Triumph know what the dealer did and find a new trust worthy dealer.
 
#9 · (Edited)
So I am beyond pissed off right now. Mind you I bought this bike brand freaking new from them, pipes too. They were supposed to hold the pipes for me until the first service when I would put them on. Well unfortunately I was in an accident on the bike before that first service. They offered to put the pipes on the bike at that time as they were doing the repairs to the bike which I said sure. I also noticed they claimed the TOR pipes on the insurance claim because they were technically "on the bike" since I paid for them when bought it. So they got paid for the same pipes twice, once by me buying them then a second time by lying to insurance and saying they were damaged in the accident, but then they only actually put 1 pipe on the bike to save even more?!?!?!
I am having an issue with this posted situation but I'm only going to focus on the insurance claim issue. I have had motorcycles that were involved in an accident that I put in an insurance claim for damages. It didn't matter if the motorcycle was at my house, or at the dealer, an insurance adjuster came to inspect the motorcycle for damages. After he inspected it, either with my being there or not, I was provided a written statement of what the insurance company was going to cover and an amount, less my deductible, that they would be issuing a check to me for. The dealer is not the insured and does not submit the claim as they are not the insured. Any monies for damages under the insured's policy would be paid to the policy holder.

So either the dealer owns the motorcycle and is the insured which doesn't appear to be the case. Or when the adjuster came to the dealer, the dealer and the adjuster scammed the insurance company because the adjuster would have seen those silencers weren't on the motorcycle at the time of the accident or when he inspected it. Regardless, the dealer would not be paid the monies for damages as the OP is the owner and the insured.

That's how I'm seeing it... am I missing something here?

Bob
 
#10 ·
That's how I'm seeing it... am I missing something here?
Perhaps - firstly the insurance companies do not employ a loss adjuster for every claim, that would be virtually impossible. Here, a loss adjuster is only employed if the claim is diproportionately high or otherwise suspicious.

I think what you missed was the fact that the dealer does not work for free. The claimant gets a quote from the dealer and passes that to the insurance company, who then give the go-ahead, the bike goes to the dealer and is fixed. The money for parts/labour then goes straight to the dealer. It is easy for the dealer to either mark up the price of certain items, or add unneccessary parts to the quote. This is why many insurance companies insist on using their own specified repair shops. However, here at least, the claimant is not obliged to use the insurance company's preferred repairer.
 
#13 · (Edited)
Speaking from my personal experiences, I found the claims adjusters to be very knowledgeable and only handled motorcycle claims, they do know stock equipment from aftermarket. In addition, if there was a claim by me that my aftermarket accessories were part of the claim they wanted receipts from me. These adjusters are well aware people will make false claims.

I have witnessed and chatted with adjusters from Progressive and Geico while they inspect motorcycles at my local dealer and they are very thorough. My point is regarding this post is that the dealer isn't the one that submits the claim...it's the insured who would be the owner and the insured/owner is the one that receives the insurance money...not the dealer.

Bob
 
#14 ·
It strains credulity to believe that only one pipe could be installed by mistake or by oversight.

That said, though, why they would deliberately do it, though, puzzles me, since they're then left with one odd pipe. Where's the gain, unless they make a habit of it and there are a number of bikes out there with only one TOR pipe (e.g. five sets installed on ten bikes (and ten payments)). Plus, if one does check for it, it's pretty easy to tell that there is a problem, so of all the service scams to run, it's a pretty lousy one.

So they're either criminally dishonest or horrifically sloppy...in either case, it seems to me they're best avoided by others. I hope the OP will provide the dealer's name and location at some point.
 
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