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Old 12-04-2012, 05:33 PM   #1 (permalink)
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Pazzo Levers - My Rant for the Day

So, ...I spend good money for a pair of Pazzo levers. I arrange to be home to sign (required) for the FedEx delivery of ordered levers.

The package arrives and inside is the following -
- several pazzo stickers
- a pazzo lanyard
- a pazzo wrist sweatband
- a pazzo pen
- a pazzo keychain

and TWO (2) LEFT levers.

It's annoying as hell to go through the patience and logistics of getting something actually in hand - only to have useless swag and an incorrect shipment arrive. AARGGH!!! I want to mod my bike for crying out loud, NOW!

Pazzo should concentrate more on proper fulfillment, and forget about marketing themselves with meaningless tchotchkes!
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Old 12-04-2012, 05:34 PM   #2 (permalink)
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Old 12-04-2012, 05:39 PM   #3 (permalink)
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Two left levers. You're in California. There's a joke there somewhere ;-)

It's a bummer though. I bet their customer service is pretty good though and they get it taken care of quickly.
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Old 12-04-2012, 06:06 PM   #4 (permalink)
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Agree.

I have a similar complaint with Duluth clothing. When I complained to them, their reply was that they have a no question, money back guarantee. That's all well and good, but after buying 5 items and having issues with all 5 items, I won't buy from them again. They did exchange a couple items and refund another before I just gave up. 0 for 5 is a piss poor record even if they did make it right eventually.
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Old 12-04-2012, 06:08 PM   #5 (permalink)
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I've heard of Pazzo levers and have what might be a dumb question. What makes them worth their cost?
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Old 12-04-2012, 06:19 PM   #6 (permalink)
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They were one of the first to come out with the concept of bling levers with different colors, etc. They messed up because they didn't get a patent. So there are a lot of copies. Anyway, I think that people like them because you can match or contrast colors and get short or long levers.



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Old 12-04-2012, 06:37 PM   #7 (permalink)
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Feeling like a moron now.....I've seen the error of my own ways.....lever situation explained and I've been corrected by Pazzo. (My main issue is with an "L" stamped on both levers). But closer inspection reveals I've received both a right and left.

However - the swag can still be left on the shelves!

Loved the "leftist" California joke, BonnieBlack!!
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Old 12-04-2012, 09:22 PM   #8 (permalink)
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Old 12-04-2012, 09:29 PM   #9 (permalink)
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Quote:
Originally Posted by Night Train View Post
They were one of the first to come out with the concept of bling levers with different colors, etc. They messed up because they didn't get a patent. So there are a lot of copies.
Except the fackin Chinese manufacturing companys are marketing rip-off artists who don't honor US patents or copyrights.
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Old 12-04-2012, 09:33 PM   #10 (permalink)
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Except the fackin Chinese manufacturing companys are marketing rip-off artists who don't honor US patents or copyrights.

You expected them to?

If you take your product's patterns to a foreign culture and ask them to make them using cheaper labour - you're bound to cummagusta.
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