Yet another broken Bonneville footpeg. I've attached my communication with Triumph customer service regarding the incident.
I believe it's an issue the manufacturer should take a little more seriously, but they are refusing to accept any responsibility whatsoever. I didn't actually expect them to replace my parts for free (see letter), but I am disappointed by their complete lack of accountability.
Has anyone else contacted Triumph regarding these failures? How did they respond?
I believe it's an issue the manufacturer should take a little more seriously, but they are refusing to accept any responsibility whatsoever. I didn't actually expect them to replace my parts for free (see letter), but I am disappointed by their complete lack of accountability.
Has anyone else contacted Triumph regarding these failures? How did they respond?
LETTER said:On Thu, Oct 27, 2016 at 12:04 PM, Viperject wrote:
To Whom It May Concern:
While riding in heavy traffic last night, I stood up on the footpegs of my Bonneville to cross a bump in the pavement. The bump was not a particularly large or rough one and I was traveling at less than 5 mph. Nonetheless, my right (brake-side) foot rest snapped, breaking completely free of the frame and nearly causing me to lose control of the motorcycle. I managed to pull the bike to the side of the road before wobbling into traffic or being hit from behind. I was able to retrieve the broken peg AFTER it had been crushed by several cars and trucks.
My bike has about 16,000 miles and has been well maintained. I do not live in a wet/corrosive climate. At 5-feet-8 and 175 pounds, I am not an excessively large/heavy rider. Prior to the failure, the peg was not loose. The bike has never been dropped on its right side, so there is no reason to believe it had any pre-existing damage prior to the failure.
Internet forums indicate this is, in fact, a very common failure. I have never experienced a similar failure on any other make or model of motorcycle in my 15+ years of riding, and upon inspection of my broken parts, it would appear that the peg's fastening arrangement is inadequate... and dangerous.
I used my VIN to search for safety recalls on Triumph's website, but no outstanding recalls exist for my machine. Have any safety recalls/bulletins been issued regarding these broken pegs that are not appearing on your website? If not, would you consider shipping a new peg assembly to replace my failed pieces? Honestly, I would feel most comfortable replacing both the right AND left peg assemblies; after this failure, the original left (shift-side) assembly makes me nervous as well.
I have attached the parts fiche for these items and their Triumph part numbers. I would like every piece from the mounting bracket to the peg itself (and everything in between). Since my assembly was run over by several cars after it left the bike, the parts are now deformed/compromised and I do not wish to re-use any of them.
Please let me know your thoughts. Had I actually crashed because of this failure, I feel we would have a much larger issue on our hands.
Thank you for your time.
Right Side:
Footrest, RH, Front. Triumph Logo Footrests - Part No. T2081014 - $78.64
Peg, Bank Angle - Part No. T2080990 - $11.91
Return Spring, Footrest - Part No. T2080819 - $4.67
Circlip, Ext, 8 x 1 - Part No. T3500210 - $3.63
Clevis Assy, Footrest - Part No. T2070876 - $21.63
Pivot Pin, Footrest - Part No. T2080721 - $3.80
Locknut, Flanged, M8 x 1.25 - Part No. T3350004 - $2.17
Left Side:
Footrest, LH, Front. Triumph Logo Footrests - Part No. T2081013 - $78.64
Peg, Bank Angle - Part No. T2080990 - $11.91
Return Spring, Footrest - Part No. T2080819 - $4.67
Circlip, Ext, 8 x 1 - Part No. T3500210 - $3.63
Clevis Assy, Footrest - Part No. T2070876 - $21.63
Pivot Pin, Footrest - Part No. T2080721 - $3.80
Locknut, Flanged, M8 x 1.25 - Part No. T3350004 - $2.17
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On Fri, Oct 28, 2016 at 9:40 AM, Triumph After-Sales wrote:
Thank you for the email and for the feedback regarding your footrest. It is unfortunate that this has happened. I did make a check on your VIN, and can state that there are no open recalls on your bike. Any parts that you need to make the repairs to your bike can be ordered through your local Triumph dealer. If you need assistance finding the closest dealer, there is a list of our dealers on our website Triumphmotorcycles.com. Please let me know if you have any other questions.
Thank you,
After-Sales Team
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On Fri, Oct 28, 2016 at 10:13 AM, Viperject wrote:
I am disappointed with Triumph's response to this issue.
Footpegs are not wear items. Riders should be confident that footpegs will safely last the life of their motorcycles, especially motorcycles that are not very old and have been properly maintained. Brakes, chains, even engine internals... these are wear items. Riders assume footpegs are solid and reliable attachments to their bikes' frames.
This is either a design flaw, a metallurgy problem, or both.
Google this issue and you will see that it has occurred to many Bonneville owners all over the world. This is the sort of failure that could literally kill a rider; I hope Triumph will take it more
seriously.
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On Fri, Oct 28, 2016 at 11:28 AM, Triumph After-Sales wrote:
Thank you for the reply. Triumph takes all safety concerns seriously. We test our motorcycles at the factory with safety, and performance as paramount in our efforts. I can assure you that your model has passed all the tests, and we have not found any design issues with the Bonneville. I checked the system and determined that there are no open recalls for you motorcycle. We are confidant that the issue you are experiencing is not born from any manufactured defect, or flaw in the design. There has to have been some pre-event that generated this issue.
Please let me know if you have any other questions.
Thank you,
After-Sales Team