A tale of two dealers..
Guys, I just experienced this, and I wanted to bounce it off your heads to see what you all think. Here's my story:
I just bought a new 2013 Thruxton- I talked a little bit about the deal I got in a different thread, so I won't go too much into the price of things.. I've wanted a Thruxton since I first saw them in 2005 or so. I sat on one at a dealer (a blue one) and I almost bought it, but I noticed the front brake master cylinder had leaked (maybe sloppy fill?) fluid on to the gas tank. I avoided that bike, but always liked the model. About 2 years ago, I found a deal on a 2006 Bonneville Black used at my local dealer. I was happy with the deal, it had low miles (2200) and the price was right. After a couple of years (loved the bike, but wanted that Thruxton look!) I decided I would trade the 2006 in on a new Thruxton.
I went to my local dealer, same one I bought the 2006 from, and talked to them. They said that they can't hardly get any, but if I wanted one, I could put 100 bucks down, and they'd get one for me in two or three weeks. I asked if something changed, if I'd lose my deposit. I was told "you can probably get it back", so I plunked 100 bucks down. This was in September.
3 weeks came and went, no calls from them, so I call. Was told bike is not in yet, expect it in mid-October. So, mid-October, I call back.. No bike yet, October 19 it was supposed to be on a ship, but it didn't come in..
Meanwhile, an out-of-state dealer, who I had called before I had put money down at my local dealer when I was calling around to see if anyone had them in stock, called almost every week to see if I wanted to buy a 2012 he had on the floor (I didn't, it was red, and I was set on black).. This same out-of-state dealer called, told me he just got a 2013 in Green, knew I was looking for one, and asked if he could text me a picture of it in their showroom. The picture worked on me, and I decided to go with the green.
Out-of-state dealer bought my trade in for a fair price, made me coffee, offered me pizza, took me on a tour of their facility, treated me like their next door neighbor! Could not have been happier with the deal, or the bike- I even got a free t-shirt too! By the way, the whole facility was spotless and well organized, the shop had multiple master techs, had a dyno, etc. etc. etc. Great place!! Rode it back home, and just yesterday got my tags fully switched over from my old bike (tag/title transfer at the MVA- I had a 30 day tag until then)
So, here's where I am getting curious- am I out of line or not: I just last night got an email out of the blue from the local dealer- saying my bike was finally in. I told them I bought the bike elsewhere, that they didn't make their date(s), and that I wanted my 100 dollar deposit back. I was told no, that the bike was special ordered for me, and they would keep my deposit. I just sent them an email back, saying 100 dollars is peanuts compared to the money I've spent in their dealership since I was a kid until now, and if they wanted to lose me as a customer over it, it was their choice, just let me know what they decide.
Am I wrong? I kinda feel like they did a crappy job all around (especially compared to the other dealer) I also feel that, if they missed their date, they should at least have called me instead of either no notice or I call them. What is fair here? Am I out of line wanting my money back? Or should I accept this and forget about it? What would you do?
Sorry this was so long winded! Wanted to vent!!!