Main Motorcycle: 2012 Bonneville
Join Date: Feb 2012
|Air Cooled Twins Talk Discussion of Hinckley Triumph Twin related matters and topics.|
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My experience with Triumph dealers is that the ones that are owned by guys who ride motorcycles, who are in the shop, and who don't get along with the Triumph America CEO, Greg Heichelbech, are the nicest and easiest to deal with. The big shops that Heichelbech likes aren't much fun to deal with.
Here in North Carolina, Carolina Euro dropped Triumph because they got tired of dealing with a griping Triumph network. That left three Triumph dealers in the state. One is a huge Harley dealership that also sells Triumph. Another is a Euro bike Dealership that sells Triumph, Ducati, BMW, Urals, and electric motorcycles. The third is Fox's.
Mr Fox has been selling Triumphs since the 90s. He also sells Suzuki, Kawasaki, scooters, and quads. He gets an earful from Triumph, but he has a 1150 Bonneville and he'll talk your ear off if you have the time.
While traveling out of state last summer. My crank position sensor went out. A small dealer got me the sensor overnighted for free from Triumph -- good on Triumph for that since the bike is out of warranty -- and since he was too busy with other work, he made room for me and allowed me to change the sensor myself and told the mechanics to loan me any tools I needed. The mechanics were also very nice and professional. I only needed a torque wrench and an oil filter wrench. I was back on the road about thirty hours after the dealer diagnosed the problem. Later in that trip, I arrived at another small dealer who's mechanics had gone home. He sold me a rear tire and tube and allowed me to use what I needed to change the tire. I used his bead dope, air compressor, and wash-up sink. Then he told us there was a pretty good motel just down the road and that a place across the street and behind the Staples had a good lobster pizza.
At the big dealers, I just get associates who don't want to get off their stool.
I probably would have just eaten the hundred bucks, too. Even the bad dealers can come in handy sometimes so I don't tell them what I think. I just park my bike in Fox's parking lot.
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