March 14th, 2008...I called the local dealer and set up a much needed service appt for March 21st, 2008 to get a full 12K service and to get new tires, brakes, chain, and sprockets installed.
I get excited and I think to myself...cool, now I can make that 400 mile trip on April 11th.
March 21st, 2008...I show up at the dealer to get service done, wait about 45 mins, then the mechanic then comes out to tell me they don't have the parts they need to complete the 12k service...so I set up a new appt for the following Friday (March 28th) and they assure me they are going to order all my parts. The service manager even tells me he will cut the labor in half to make up for me making a 45 min trip and taking the day off from work.
March 27th, 2008...I call to follow up and confirm my appt the next day (28th) and to make sure all the parts have come in...turns out...they didn't even order the parts...
@$#%!
...so the service manager states he will fix it and get the parts ordered. He apologized and assures me that he will call me back that day to let me know what is going on and to set up a new appt...I NEVER HEARD BACK FROM HIM!!!! Its April 1st now
Well, I guess its there loss (I'll give someone else my money)...luckily the next dealer is only an hour and a half away and I have heard only good things about them, we will see.
Has anyone else had crappy experiences with their dealer?
D
