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Old 03-14-2008
HiVel's Avatar
HiVel HiVel is offline
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World SuperBike
 
Join Date: May 2005
Location: Leeds, AL - Motorcycle Heaven
Posts: 2,230
#*%&## Triumph Backorders on parts
These people really are inept IMHO. I had a rock crunch my left headlight on my Speedy last week end and there are no replacements in the USA!! Apparently Triumph never heard of "crash parts" which I will not explain as everyone in the world knows what they are except the goofballs at Triumph USA. PLUS you have to buy the WHOLE assembly including the light bulb for $117.00 for an approx $20.00 reflector/lens assy. Not life or death as I can ride around with one light or tape the hole over or ride another of the 3 Triumphs I own. Triumph has no appreciation for their customers IMHO. they are lost.

They seem to delight in pissing off their customers. Then there is the totally idiot dealer who told me it would be there and I went -NOT THERE-told me it would absolutely be there 2 days later -NOT THERE again but I waited over an hour for them to "find " it which they did not. They told me it was "deshipped" what ever that means and would be on indefinite backorder. Jesus, this is a **** headlight!!! So I will trade the Triumph in on a Suzuki or something ?? No, I love the bikes, but the business end of this deal is ever more frustrating and incompetent. Just keep on Triumph-----time is growing short.This dealer is the same one who stole my Speedy's SS brake caliper bolts, took 40 days to fix my sons broken Sprint Cam chain, took a combined 35 gallons of gas out of our bikes when we took them in for service (yes, they stole our gas!) and etc. etc . -seems like Triumph and the dealer work together to give good customer satisfaction doesnt it?
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