Sounds more like an inept salesman problem than a shop problem, especially if the mech is any good..
I bought my 06 Speedmaster at
http://www.ohiomotorcycle.com/default.asp?sid=triumph
but the one near Cleveland. Yes, they're busy, but I had to wait a bit for the finance lady, not the sales guy. Yes, the sales guy was busy, but kept stopping and telling me how things were going.
The pic on the I don't care thing.. they green guy in the middle is one of the parts guys....
and when I said I was leaving on a trip, when could I briing in my bike...answer was...how soon are you leaviing, we'll make time.
http://www.ohiomotorcycle.com/map_hours.asp
Mary aka Krashdragon