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Triumph of Windber, Windber, PA (just outside of Johnstown) is Triumph only - as far as motorcycles go. They also carried Bombardier (now CanAm) ATV's, as the riding season in that part of PA is only 5-6 months long.
I remember back in the Mike Vaughn days, Triumph was starting to aim towards getting Triumph-only dealers signed up, as they were discovering that pairing them up with Japanese marques rarely worked out. The Triumph was always treated as the red-headed, left-handed, stepchild. Whether the company is still pushing in that direction I can't tell you - I've become somewhat inactive in Triumph circles over the past three years.
It's something they desperately need to do. It's a harder, more expensive way to go, but it guarantees that the marque gets the dealer's undivided attention. Just the same, in a lot of areas, Triumph needs a competent dealer, period. Richmond will never be a Triumph stronghold, as we've had two bad dealers in a row. The first had a competent shop, but had absolutely no interest in selling you a Triumph - a Kawasaki, sure, but not a Triumph. The current dealer will happily sell you one, but I've heard nothing good about the service side, and my own experience with the parts department (I was a Ducati parts manager at the time) had me running for the door in horror.
The big problem is that I remember back to 1995-96 - and the above paragraph was equally valid back then.
If you've got a good dealer, for God's sake patronize him! You have no idea how good you have it.
Syke
Deranged Few M/C
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