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Sorry to hear about your difficulties.
Most smaller dealers won't do trades because of the financial challenge it causes. Allow me to explain:
New bikes sit on the floor with a "floorplan" associated in the form of a monthly payment from a financing company. Triumph and the Triumph Distributor are paid upfront by the floorplan company. The payments can start anywhere from 1 month to 6 months or more after the respective bike is delivered to the dealer. I've known some manufacturers to deliver bikes without floorplan costs/contracts at all for the first few months; as an incentive for the dealer to sell the units quickly.
When a new Triumph is sold, part of the dealer's administrative paperwork includes reporting what VIN was sold so that it can be adjusted from the dealer's floorplan.
If the dealer did a trade, then he would have part of the sale tied up in a separate bike and would have to access his own funds in order to pay the the cost of the new bike, which is now owes to the floorplan financing company because he sold the bike.
So regardless of how little he gave you for your trade-in, he would be looking at a financial loss, until he managed to sell your trade-in.
Some Triumph dealers are up-front and offer to sell your used bike on consignment, but won't do trade-ins. Larger dealers who do a lot revenue aren't as concerned about the financials of a single motorcycle sale. Right or wrong, this is why Japanese Brand Dealers regularly take trade-ins. To them, it's all a part of what makes the bottom-line; they are too busy to look at it any other way.
For any dealer, the challenge of providing leadership is as tough as finding good salespeople. The dealer should instruct their salespeople to provide immediate answers on subjects like this and encourage you to consider an alternative deal that includes both you purchasing the new bike, and what they will do to sell your bike on consignment in their shop for you.
That way, you would have been able to take a new bike home, and left the Hyosung at the shop to see if it would have sold. You and the salesperson could have come up with whatever asking price you wanted, and probably would have come away with at least something financially close to what you would have gotten in a trade-deal.
It would have been a longer overall sales cycle that way, but both you and the dealer would have gotten what you wanted. It would have also helped you develop a working relationship with your dealer. There are some times when solutions can be done in moments, and others that take a bit of time and effort.
Again, sorry for your troubles. Hope this helps.
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Shawn
TriumphRat.Net
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