I work for an overworked, understaffed company myself (is there any other kind?) so I'm pretty understanding of these things. I called and left a voice mail message about not having received my Triumph magazine, and although it took him a few days the guy finally did call me back and got me squared away. If you keep calling hoping to reach someone in person it's probably just going to piss you off, so save yourself the aggravation and leave a message.
