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I don't like to be ripped off any more than the next guy. BUT you are paying for their expertise as well as their time, truck, parts warehousing etc.
If you knew what to do in the first place you wouldn't have called them would you?
I'm speaking from first hand experience here. My house alarm has been playing up. $130 to call out the monitoring company, $90 to call out the local alarm reseller.
We take the cheaper one obviously, the tech comes out opens the unit, disconnects the mains, the battery back up, let's it run out of power and then plugs it all back in. Yes, the modem that dials back to base gets "confused' sometimes and needs a hard power cycle which you can't do without disconnecting the internal battery. A $90 lesson with no parts required :-)
Now I know what to do, I won't pay the $90 bucks again :-D
Russ
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