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I had a lot of difficulty at first, too. Using the piece of plywood worked for me. After using it a few times, I was able to lift the bike up onto the stand without the wood.
The trick (for me), is to not pull upwards on the frame triangle but at a more-or-less 45 degree angle. Think of it as lifting up and pulling back (towards the rear of the bike) at the same time.
I hope this helps.
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Sal si puedes.
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