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Mr. Biff,
I do not work for Triumph warranty team. Read again, I said automotive, as in CAR, not motorcycle. Warranty work does not pay my salary, at best it hurts my pay raises. As a factory rep I have other responsibilities and warranty is about 10% of what I do. I posted because I see there is a problem, and if my bike had the same issue I'd be out at the dealer getting my repair at temps up to make my case. If you want action, you must take action. Put down the computer, get off your fat butt, and go down to the court house and file. If you have followed the proper procedures you stand a better chance at winning. I'm not telling people there is nothing wrong with the brakes, I'm telling you to do more than complain on this site from behind your computer screen, THATS ALL. As a factory rep, I don't get create company policy. I only interpret it and make judgement calls on a case by case basis.
Get the rep on the phone, try to schedule an appointment with them when they are at your Dealer. If you don't talk to the rep personally, your not going to get anything done. The dealer just wants to get paid for the work done, and the rep can authorize the payment if he or she feels fit.
Should you decide to take action remember a few things. Everything you do will be under the judge or jury's scrutiny. Don't file stating safety, then ride your bike for another 3,000 miles until your case comes to court. You will lose. I know because I won a case where the owner stated his car pulled to the left and he felt it was a safety issue. After the final repair attempt, which had the current mileage on the repair order, he drove the vehicle from PA to Florida. Since it was safe enough to drive to FL the pulling must not have been that much of an issue, hence if you continue to ride your speedy the judge/jury may determine it's safe for you to ride with the brakes having a lot of travel.
It's just a look from the other side of the table.
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