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Yea I said it.
I work for a major auto manufacturer and sit on the other side. Yes, when you need to talk to the factory rep I'm the guy you would talk to. As a factory rep I listen to people b@#$h and complain everyday, and it was not that long ago that my company had a very similar problem with a part some of our customers thought to be substandard or unsafe.
As a factory rep if the company line was say nothing and do nothing I would tell customers they have a choice.
1. Do nothing and accept it as normal
2. Pay for any changes you want to make
3. Review the laws of your State and follow them. File a case under the lemon law. Some states require consumers to go though a dispute resolution board, some require the dealer to get one last repair attempt, it really depends.
Depending on the state, it really does not matter what the dealer or the rep says, if you believe you have a warranty/safety issue, follow the rules and file your case. And yes, I have been to court defending my company on warranty issues.
Posting "Triumph please fix my brakes" ain't going to do FN squat. If you choose option 2, then I believe there are some really good suggestions.
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