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I share your concerns, and am unsure why TRIUMPH would not participate in a venue that attracts motorcyclists and future motorcyclists. Especially after introducing some truly unique machines this year.Are the trying to keep the 675 and Scrambler a secret? I am going to the Vancouver Motorcycle Show(Jan 26-29) and have heard that Triumph will be there. But we will see. If there is a reason, any reason, for not showing,it should be shared with the loyal following. Leaving such things to speculation and rumor can't be a good thing.
I also found out the hard way how difficult it is to contact the factory. I was told that there are no email addresses posted because they would be inundated with emails and unable to get to them all. Bu** **it! Many much bigger companies post a customer care email and sift through the mail without too much trouble. It is called Customer Service and it is something that Triumph is desperately lacking!!! If they need someone to do it I will.I have 25+ years in customer service management. The excuses don't wash. POST A CUSTOMER SERVICE EMAIL ADDRESS.
I love my bike and would even buy another. The dealer is great although very far from me. I just feel that Corporately Triumph leaves alot to be desired.
I guess my point is
No service = no customers = no sales = no Triumph
I would hate to see that as I don't think there is a more loyal customer than myself. But come on guys, lets get with it!
Thanks for reading my little rant, Carry on.
John
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