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Yesterday I went to the Seattle Motorcycle show. Not the biggest, but okay. Virtually every two wheel manufacturer was represented except "Triumph." If it we not for the effort of one of the local dealers, there would have been no visibility at all. They had a couple of bikes and some clothes. That's it.
Asked one of the dealer guys. They said Triumph just decided to pull out. No reason given.
This causes me to wonder. Why did they pull out?
1.) Financial issues, simply an expense cutting issue. Are there issues that are being made public? Are further cutbacks coming? Is this the tip of the iceberg? Not a good signal to send.
2.) The market is significant enough. Owners of Triumphs in that market are of little or no concern to the company.
No good.
Having been a factory rep for a couple of different auto manufacturers I have attended and worked car shows in Large markets and small. The factory presence is important.
And to further add to my belief that Triumph is on the road to being infected with arrogance and disdain for the customer is the fact that niether the U.S. or U.K. headquarter have an e-mail address posted for customers to contact them. One must either call or write.
I continue to love my T-Bird. But not seeing your choice represented amongst all the other machines really leaves a bad taste and uneasy feeling.
jr
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