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Although no defense is needed for Peter, I think y'all should know that Triumph USA is NOT part of Triumph.
It is in fact, a separate entity. They actually buy bikes from Britain, and then sell them through their dealer network. Any issues with the bikes, including supply of parts and/or accessories, and service must run the route from customer to dealer to TUSA to TUK. Then, whenever Corporate comes out with information, it is then released by TUSA.
So, when irate customers ping on dealerships about leaky bags, for instance, they in turn call Peter. Through the magic of Internet, the customer can contact Peter. He cannot say anything about the bags until he gets some sort of guidance from across the pond.
One other thing to remember is that Triumph is still a rather small company. I'd imagine Honda sells more outboard motors than Triumph does bikes. Therefore they may not be as quick to solve "problems" as some of the Big Guys. Assuming that the Big Guys actually do fix things.
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