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As someone who is very familiar with techs both automotive and bike I would say that a lot of what yu experience comes from the attitude and approach you present going in.
When I have had a problem talking to a tech, I just tell him I don't understand and apoligize and ask to speak to another that could get through my head. (Dave Preston can vouch for that).
Cycle Barn has always shown me and my America the best service. Give them a chance.
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