Quote:
On 2005-03-16 17:13, bruce19 wrote:
Bull! They're a Triumph dealer. Fix the bike or get the part. That's what a dealer network is about. I'll bet Triumph doesn't think it's OK for Performance to behave that way.
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I must admit I concur 100%
I often wonder how people stay in business acting in such purile ways. What will happen here is that by them having this tantrum and pissing Prshguy around, he will go and tell everybody he can to avoid Performance Cycle (and can you blame him?). In turn Performance Cycle will lose business somewhere along the line from it.
Good business sense involves treating every customer like they are important, they are the most important. Satisified customers return the favour by doing your advertising for you (as do bad ones!).
